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About the Role

The Assistant Store Manager contributes to the financial growth of the company by ensuring customer service exceeds expectations, operational integrity, and human resource development. This role supports company and individual store goals and may involve specialization in merchandising, inventory, or projects.

Responsibilities

• Create and foster a database of Club Monaco customers
• Implement a Personal Shopper Program
• Provide unsurpassed customer service at all times
• Implement a monthly outreach program to update client base
• Brainstorm ideas for in-store events
• Partner with store management and district manager to execute store events
• Field customer inquiries
• Implement a system to track monthly sales and inquiries
• Lead Product Knowledge sessions for store staff
• Communicate product and customer feedback to managers
• Responsible for opening and closing the store on designated shifts
• Ensure monitoring and execution of daily payroll goals
• Assume Store Manager responsibilities in his or her absence
• Organize schedules for Managers-in-Training and Stylists
• Achieve or exceed financial plans through effective planning and execution
• Perform analytical and strategic management of sales and wage budgets
• Utilize all available tools and support to develop creative approaches to driving business results
• Monitor sales and financial results and take appropriate action
• Ensure store actions optimize sales, merchandise investment, wage investment, and minimize stock shortage
• Ensure disciplined control of all store expenses
• Lead the store’s business planning process
• Contribute to long-term growth through minimum turnover and recruiting high-level candidates
• Maintain and develop a store team of managers and service associates
• Encourage empowerment, reinforce ownership, and lead a positive work environment
• Ensure management and service associates clearly understand and meet job expectations
• Select, train, and motivate management and associates
• Schedule and facilitate training sessions
• Model and coach selling service and other skills
• Provide continuous performance feedback and training
• Maximize inventory to achieve planned sales
• Assess and react to opportunities provided by competition
• Ensure operational integrity in store routines and practices
• Train managers and service associates in inventory management
• Supervise physical inventory count
• Train, coach, and audit store management and associates on timelines and standards for markdowns, promotional setup, merchandising, damage processing, consolidations, and store standards
• Ensure the Brand Integrity of the company is reflected to the customer
• Train and support management and service associates in store flips and merchandising needs
• Ensure store works to merchandising/flip calendars
• Ensure store meets visual merchandising and maintenance standards
• Implement effective Loss Prevention methods and policies and procedures
• Monitor the application of policies and procedures
• Model accurate and appropriate knowledge and use of policies and procedures
• Follow up and partner with LP on audit standards, results, training, and actions needed
• Review and audit all payroll procedures
• Contribute to building a customer service-driven company through leadership skills
• Responsible for all opening and closing procedures of the store
• Find replacement staff if unable to open or close store and inform DM/RM immediately

Requirements

• Minimum of 5 years retail management experience
• Computer proficiency with MS Office (Outlook, Excel, Word)
• Excellent interpersonal skills supporting a team environment
• Excellent English communication (verbal and written)
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal oriented: ability to stay focused on creating winning results
• Dedicated to high levels of Customer Service and Sales Productivity
• Must be able to work shift standing and walking
• Must be able to lift approx 20 lbs
• Required to travel remote areas for business meetings
• Must be able to pack, unpack and move stock when supporting in receiving/stocking store functions
• Successful candidates will begin training in mid-August at Sherway Gardens location before transferring to the TEC location for the grand opening

Skills

• Clienteling
• Merchandising
• Inventory Management
• Visual Presentation
• Loss Prevention
• Leadership
• Customer Service
• Sales Productivity
• MS Office
• Interpersonal Skills
• Communication
• Time Management
• Project Management
• Planning
• Organization
• Attention to Detail
• Decision Making
• Goal Orientation

Location

• TEC location

Work Type

• Full-time
• Onsite

Experience Level

• Assistant Store Manager
• Retail Management

About the Company

• Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view.
• The brand is defined by mixing vintage with new, hard with soft, and eclecticism with minimalism.
• Each season, Club Monaco offers customers must-have fashion and key pieces that form the foundation of a modern wardrobe.