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About the Role
The ASSURE Patient Specialist (APS) conducts patient fitting activities to support the sales organization and Regional Clinical Advisors (RCAs). The APS will serve as the local patient care representative, providing effective and efficient patient fittings.
Responsibilities
- Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters.
- Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills.
- Contact prescribers, caregivers, and patients to schedule services.
- Accept assignments that could include daytime, evening, and weekend hours.
- Travel to hospitals, patient’s homes, and other healthcare facilities to provide fitting services.
- Measure the patient to determine the correct garment size.
- Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
- Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings.
- Adhere to Pledge of Confidentiality regarding patient information.
Requirements
- 1 year in a paid patient care experience (not as a family care giver).
- Clinical or engineering background (e.g., nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians).
- Disclosure of personal NPI number (if applicable).
- Completion of background check (Florida and Ohio require a level 2 screening paid for by Kestra).
- Willingness to pay an annual DME fee (deducted from completed work order).
- Ability to pay for vendor credentialing upfront during a 90-day probationary period.
- Experience in patient and/or clinician education.
- Valid driver’s license in state of residence with a good driving record.
- Ability to consistently work in the field in and around the region.
- Must be able to achieve credentialing for hospital system entry, including documentation of vaccination and immunization status, passing background check and drug screening, reviewing and agreeing to hospital policies, and completing online courses (HIPAA, Bloodborne Pathogens, Electrical/Fire Safety).
Skills
- Passion
- Integrity
- Collaboration/Teamwork
- Action/Results
- Innovation
- Customer Focus
- Emotional Intelligence
- Highly organized
- Service oriented
- Detail oriented
- Passionate about the heart-failure space
- Strong desire to make a difference
- Strong interpersonal skills
- Communicating and assisting clinicians
- Life-long learning
- Knowledge of MS Office, Excel, PowerPoint, MS Teams (Preferred)
- Direct cardiac patient care experience (Preferred)
Location
- Brooklyn, NY
Work Type
- Paid per fitting
- Contractor
Experience Level
- 1 year patient care experience
Education Level
- Clinical or engineering background
Salary/Compensations
- Paid per fitting
Benefits
- Flexibility of work schedule
- Competitive pay
About the Company
- The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets.
- Founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies.
- Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity.
- Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.
Equal Opportunity
- Kestra Medical Technologies, Inc does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.