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About the Role

The ASSURE Patient Specialist (APS) conducts patient fitting activities to support the sales organization and Regional Clinical Advisors. The APS will serve as the local patient care representative, providing effective and efficient patient fittings.

Responsibilities

• Conduct patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors.
• Serve as the local patient care representative to provide effective and efficient patient fittings.
• Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters.
• Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills.
• Contact prescribers, caregivers and patients to schedule services.
• Travel to hospitals, patient’s homes and other healthcare facilities to provide fitting services.
• Measure the patient to determine the correct garment size.
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
• Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings.
• Adhere to Pledge of Confidentiality regarding patient information.
• Ensure information regarding a patient is not released without signed permission.
• Not discuss patient cases outside the office or with anyone not employed by the company unless directly involved with the patient’s case.

Requirements

• 1 year in a paid patient care experience (not as a family care giver).
• Clinical or engineering background (e.g., nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians).
• Disclosure of personal NPI number (if applicable).
• Completion of background check.
• Willingness to pay an annual DME fee which is deducted from the completed work order.
• Ability to pay for vendor credentialing upfront during a 90-day probationary period.
• Experience in patient and/or clinician education.
• Valid driver’s license in state of residence with a good driving record.
• Ability to consistently work in the field in and around the region.
• Must be able to achieve credentialing for hospital system entry, including documentation of vaccination and immunization status, passing background check, passing drug screening testing, reviewing and agreeing to hospital policies and procedures, and completion of online courses (HIPAA, Bloodborne Pathogens and Electrical/Fire Safety).

Skills

• Demonstrated patient care skills.
• Strong interpersonal skills with communicating and assisting clinicians with providing care for patients.
• Highly organized, service and detail orientated.
• Knowledge of MS Office, Excel, PowerPoint, MS Teams (Preferred).
• Direct cardiac patient care experience (RN, RT, CVIS, Paramedic, CRM) (Preferred).

Location

• Staten Island, NY

Work Type

• Paid per fitting position
• Contractor

Experience Level

• 1 year paid patient care experience

About the Company

• The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets.
• Founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies.
• Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity.
• Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

Equal Opportunity

• Kestra Medical Technologies, Inc does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.