Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Support the Business Operations Manager and team with all business operations in stores and CSO, consistently delivering excellent service and standards.

Responsibilities

• Manage operations across the Retail estate.
• Act as a key communication point to the Retail estate.
• Organize opening or closure roll-out plans.
• Support successful CSO operations.
• Organize Seasonal Showcase events.
• Build sound working relationships with stores and concessions for seamless support.
• Create constructive relationships with host store and centre/village operation teams.
• Manage all maintenance issues in stores, ensuring effective out-of-hours service and competitive costs.
• Proactively manage Health and Safety issues and compliance in stores and CSO.
• Coordinate and manage all store risk assessments.
• Serve as the first point of contact for store/CSO inquiries, ensuring prompt responses.
• Act as a guardian of communication to stores and CSO, ensuring all business communication for stores goes via Retail Operations and for CSO via Business Operations.
• Ensure all communication is clear, correct, and sent within specified timescales and formats.
• Update relevant areas on Microsoft Teams for stores.
• Create concepts and designs for Retail projects, including incentives and reward/recognition schemes.
• Support stores with security and compliance.
• Support store openings and closures.
• Manage the Retail Operations section on Microsoft Teams.
• Support the department and wider departments with ad hoc projects, administration, or meeting organization.
• Maintain CSO office standards through weekly floor walks and communication.
• Manage incoming and outgoing post and couriers.
• Perform reception duties and support front-of-house duties.
• Manage CSO facilities.
• Assist with CSO maintenance.
• Ensure successful operations across the Retail estate, including events, project roll-out, store maintenance, security, and compliance.
• Ensure successful operations across CSO, including facilities management, office maintenance, reception duties, health and safety, and postal duties.
• Build key relationships across CSO and Retail teams.

Requirements

• Understanding the needs of a retail business.
• Cost control (budget awareness).
• Customer service experience.
• Background in retail.
• Excel/PowerPoint/Word/Outlook proficiency.
• Organizational and time management skills.
• Problem-solving capability.
• Demonstrates creative thinking.
• Facilities Operations experience.
• Competent/experienced in Health and Safety practices.
• Self-motivated and able to work independently.

Skills

• Excel
• PowerPoint
• Word
• Outlook
• Organizational skills
• Time management skills
• Problem solving
• Creative thinking
• Health and Safety
• Retail operations
• Facilities management
• Communication

Location

• West London

Work Type

• Blended working
• 3 days in the office
• 2 WFH

Benefits

• 60% employee discount on Dune products
• 25 days holiday
• Bank holidays
• Cycle2work scheme
• Company pension scheme
• Life assurance
• Team socials and drinks
• Access to employee assistance programme (retailTRUST)
• Wellbeing Allies

About the Company

• Dune London is the leading affordable luxury footwear and accessories brand in the UK.
• Has broad distribution across the UK and internationally.
• Operates 50 stores in the UK and over 100 stores in 25 countries globally.
• Entering a period of sustained growth through online channel expansion and third-party partners.
• Celebrating over 30 years in the industry.
• Has built an enviable position as a specialist in quality fashion footwear and accessories.
• Holds a unique position at the high end of the high street.
• Offers a friendly and open culture with flat structures allowing for development opportunities.
• Company growth and opportunity.
• Open-minded company, welcoming shared thoughts and ideas.
• Works with charitable organisations to raise funds.
• Current charity partner is Mental Health UK.