Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Customer Service Attendant, you will serve as the face of the organization, delivering exceptional experiences to passengers on regional journeys. You will manage station operations, ensure safety standards, and provide support to passengers, contributing to the connectivity of regional and metropolitan communities.
Responsibilities
- Deliver exceptional customer service and streamline passenger experiences
- Assist passengers with inquiries and luggage
- Manage day-to-day station operations
- Maintain station presentation, cleaning, and general maintenance
- Collaborate with train crew and stakeholders to ensure safety standards
- Identify and manage potential safety risks for staff and passengers
Requirements
- Experience working face-to-face with customers
- Must be at least 18 years of age
- Must be an Australian Citizen or Permanent Resident
- Availability to work rotating shifts, including late nights, early mornings, weekends, and public holidays
- Willingness to work additional hours at short notice
- Ability to pass medical, drug and alcohol, and criminal record checks
Skills
- Communication
- Problem-solving
- Empathy
- Conflict resolution
- Interpersonal skills
- Decision-making under pressure
Location
- Central Station, NSW, Australia
Work Type
- Permanent
- Part-time
- On-site
Salary/Compensations
- $1,413.45 per week (full-time rate, pro-rata for part-time)
Benefits
- Superannuation
- Annual leave loading
About the Company
- Transport for NSW provides a safe, integrated, and efficient transport system.
- NSW TrainLink connects passengers across regional and metropolitan centers in NSW and neighboring states.
Equal Opportunity
- Our workforce is as diverse as the community we serve.
- Aboriginal people and people living with disability are supported throughout the recruitment process and at work.