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About the Role

The CX/UX Researcher is responsible for understanding customer needs, behaviours, and pain points, and translating those insights into actionable recommendations that improve products, services, and end-to-end experiences. You will work at the intersection of research, design, and product, ensuring decisions are grounded in evidence and that customer insights meaningfully shape product outcomes.

Responsibilities

• Lead end-to-end research initiatives, including usability testing and interviews
• Develop research plans, methodologies, and artifacts
• Recruit and engage targeted users
• Analyze and synthesize research data into actionable insights
• Translate findings into recommendations
• Deliver decision-ready outputs
• Create personas, journey maps, and UX artifacts
• Embed research into design and product lifecycle
• Partner with product, design, and engineering teams
• Integrate user feedback into development
• Champion research practices across the organization
• Share best practices and provide research leadership in a cross-functional environment

Requirements

• 3+ years of CX/UX research experience
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.
• Successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Skills

• Proficiency in qualitative and quantitative research methods
• Strong storytelling and communication skills
• Experience working cross-functionally

Location

• Canada

Work Type

• Fixed-Term 12 months
• Full-time
• Hybrid

Experience Level

• 3+ years

Education Level

• Degree in relevant field (e.g., psychology, UX, anthropology)

Salary/Compensations

• $95,000 - $120,000
• Eligible for short-term incentive plan

Benefits

• Generous vacation and wellness days
• Comprehensive employer-paid benefits coverage
• Market-leading employer-funded RRSP program
• Flexible hybrid work model
• Free and confidential 24/7 employee & family assistance program
• Pregnancy and parental leave top-up

About the Company

• Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
• Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
• Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
• As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
• Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
• Interac empowers Canadians to transact digitally with confidence by providing payment and value exchange services.
• In helping to develop the future of money and data in Canada, security is the core of everything we do.
• We help keep Canadian customers safe and secure when transacting.
• With nearly 300 financial institutions connected to our network, Canadians choose Interac products over 20 million times a day on average to exchange money.
• Interac champions workplace culture, community, and corporate citizenship.
• We are proud to be one of Canada’s leading and most trusted financial brands.

Equal Opportunity

• Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace.
• We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together.
• That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
• If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.