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About the Role

Assist in the development of CWS maintenance programs and provide guidance to Maintenance Directors and assets regarding maintenance operations. This role requires 100% travel and focuses on preventative maintenance, fire life-safety, and the professional development of maintenance personnel.

Responsibilities

• Embody and promote CWS Purpose and Values as a company leader.
• Ensure the health, well-being, and safety of team members, residents, contractors, and self.
• Ensure functionality of all fire and life-safety systems for each property.
• Identify, collate, and store all fire and life-safety systems information for each property.
• Understand and ensure compliance of fire and life-safety systems with local regulatory requirements and codes.
• Implement property-specific, CWS-approved life-safety preventative maintenance plans.
• Schedule and complete all property inspections for fire and life-safety systems annually, on-time.
• Review results of 3rd party fire and life-safety inspections with vendors and develop repair scopes.
• Ensure all other required inspections (5, 10, 20-year) are scheduled and completed when due.
• Ensure all fire life safety repairs are made immediately for red tags and within the cure period for yellow tags.
• Conduct regular, hands-on site visits to ensure functionality and compliance of fire and life-safety systems.
• Perform annual CWS Fire Life-Safety and Property Upkeep audits for each property.
• Provide team training based on audit results.
• Ensure the physical asset is maintained through execution of each property’s specific preventative maintenance plan.
• Identify, collate, and store information on mechanical systems unique to each property for preventative maintenance plans.
• Understand and ensure proper maintenance, repair, and servicing of mechanical systems.
• Implement property-specific, CWS-approved preventative maintenance plans.
• Regularly inspect properties to ensure compliance with maintenance plans.
• Identify approved third-party vendors to support preventative maintenance plans.
• Ensure property compliance with CWS’ O&M plans for mold, radon, asbestos, and lead-based paint.
• Establish relationships with vendors for remediation and repairs compliant with regulatory requirements.
• Ensure mold and radon repairs over $10,000 are reviewed and approved by the Regional Maintenance Director.
• Provide and reinforce training on CWS’ O&M plans during site visits.
• Support on-site teams with mold repair and/or remediation questions.
• Develop proper scopes of work for fire life safety and preventative maintenance projects.
• Create detailed and effective Requests for Proposal (RFP).
• Distribute RFPs to CWS approved vendors and manage bid deadlines.
• Review bids to confirm alignment with project scopes and provide bid analysis and vendor recommendations.
• Create contracts on CWS’ approved template, ensuring appropriate terms and language.
• Collect signatures from vendors and CWS.
• Supervise project work to ensure it meets expectations, including attending pre-construction meetings and performing on-site visits.
• Confirm the skillsets and strengths of on-site Maintenance Directors meet property needs.
• Perform final interviews for new Maintenance Director candidates.
• Match property needs with appropriate Maintenance Director candidates based on skills, knowledge, and experience.
• Endorse internal promotions or transfers to Maintenance Director roles after assessing candidate suitability.
• Job shadow maintenance personnel to observe service requests, turns, property upkeep, and risk-related repairs.
• Inspect maintenance shops, vacant units, and 'down' units during every property visit.
• Provide coaching to maintenance personnel as needed.
• Escalate concerns regarding on-site Maintenance personnel performance to the Regional Director.
• Contact Human Resources and the Senior Vice-President of Operations for serious offenses.
• Perform effective site visits with specific notes on items needing repair.
• Establish credible, trustworthy, and professional working relationships with maintenance personnel.
• Check-in with Maintenance Directors regularly and provide mentorship.
• Ensure maintenance shops are set-up and organized according to CWS expectations.
• Participate as a Faculty member of CWS Academy, including New Hire and Advanced Skills training.
• Identify training needs within the portfolio and assist the Training Department in developing training materials and objectives.
• Collaborate with the Training Department to identify skill gaps and facilitate maintenance courses.
• Work with departments to ensure execution of property life-safety plans.
• Escalate life-safety and/or preventative maintenance concerns to appropriate department heads.

Requirements

• High school diploma or GED (required)
• Yardi software experience (preferred)
• Microsoft Office and Outlook software experience (required)
• EPA, HVAC I & II, CPO and local certifications (required)
• Minimum 2-4 years previous full-time work experience in apartment maintenance, or a trade requiring extensive knowledge of electricity, plumbing, carpentry, painting, and HVAC (required)
• Possess a valid driver’s license and current automobile insurance (required)
• Own a basic set of hand tools (required)
• Able to read service requests, schedules, and converse with team members, residents, and vendors in English
• Basic computer skills
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Possess supervisory/managerial skills
• Able to perform work responsibilities at locations other than 'home' property
• Able to travel within major metropolitan areas and attend company functions in other cities
• Able to respond to emergency calls outside of normal business hours

Skills

• Preventative maintenance
• Fire life-safety systems
• Building mechanical systems
• Maintenance program development
• Training and guidance
• Project management
• Vendor management
• Contract management
• Property audits
• Risk management
• O&M plans (mold, radon, asbestos, lead-based paint)
• Electrical
• Plumbing
• Carpentry
• Painting
• HVAC
• Yardi software
• Microsoft Office
• Outlook software
• EPA certifications
• HVAC I & II certifications
• CPO certifications
• Supervisory/managerial skills
• Communication skills
• Interpersonal skills

Location

• North Carolina
• Georgia
• Texas
• Colorado
• Arizona
• Tennessee
• California
• Washington

Work Type

• 100% travel

Experience Level

• Minimum 2-4 years previous full-time work experience in apartment maintenance, or a trade that requires extensive knowledge of electricity, plumbing, carpentry, painting, and HVAC

Education Level

• High school diploma or GED
• Some college

Benefits

• 50% apartment rental discount for onsite team members
• 20% rental discount for all other employees
• Multiple medical, dental, and vision plan options
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match
• Pet insurance
• Tuition reimbursement
• Flexible spending and health savings account options
• Fitness Bucks program
• Paid time off
• Company holidays
• Floating holiday
• Birthday holiday

About the Company

• CWS is a multi-award winning organization, recognized as one of the Best Places to Work in Multifamily Housing.
• CWS' competitive advantage lies in hiring leaders with qualities that enable successful interaction with colleagues and others.
• The BRIDGE volunteer program allows employees to give back to their local communities.
• Since 1969, CWS has delivered exceptional living experiences, serving more than 60,000 residents and 800 team members across the country.
• CWS operates with a purpose of 'Enhancing Lives the CWS Way!'
• Core values include: Honoring Our Word, Ethical Dealings are Paramount, A Respect for People, Requirement for Profitability and Sustainability, and A Demand for Excellence with a Sense of Urgency.