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About the Role

The Director of Sales will lead the sales and events team, drive revenue growth, and ensure exceptional guest experiences at Colton House Hotel.

Responsibilities

• Annually prepare internal prework, group strategic plans, and departmental revenue and expense budgets, aligning with the General Manager.
• Drive vision and purpose through department objectives, revenue strategies, team deployment, and production goals.
• Create departmental objectives, team deployment strategies, production goals, and individual performance targets.
• Conduct regular one-on-one meetings and quarterly evaluations with team members.
• Meet and exceed expectations for department gross revenue and make quick adjustments if targets are not being achieved.
• Conduct industry research and property data analysis to forecast future business volume.
• Ensure accurate production of monthly closing reports, owner’s reports, pace analytics, and forecasting reports.
• Ensure the department adheres to accounting standards, including deposits, direct billing, and pre-payments.
• Report weekly achievements for prospecting, inquiries, activities, and industry events.
• Report monthly achievements ensuring financial accuracy across P&L, sales and event platforms, and deposits/accounts receivable.
• Manage group yielding efforts with support from the General Manager and Revenue Manager.
• Maintain department standards and implement systems, including sales & event platform administration/management.
• Provide overall direction, coordination, and leadership for team members.
• Serve as primary support for all group sales outreach, negotiations, contractual review, planning, and service.
• Act as direct liaison to all community organizations, city officials, industry associations, and public relations entities.
• Uphold departmental standards and implement management systems, including the administration of sales and event platforms.
• Develop and maintain favorable working relationships and open communication with all departments.
• Hire, develop, mentor, and train department team members.
• Develop a monthly department training program.
• Conduct monthly department meetings.
• Implement corrective action and feedback when necessary.
• Implement reward programs.
• Achieve departmental goals and objectives.
• Contribute to revenue growth across assigned segments.
• Engage in client relationship building, including new business development and networking.
• Meet prospecting and sales activity targets.
• Respond to incoming RFPs (Requests for Proposals) within 24 hours.
• Cultivate and maintain positive working relationships and open communication with all stakeholders.
• Adhere to Columbia Hospitality Policies and Procedures.
• Perform additional job functions as assigned based on property's business needs.

Requirements

• Minimum of 4-6 years of hospitality sales experience, or similar environment.
• Extensive knowledge and expertise in sales and/or event management with extensive sales and negotiation skills.
• Ability to solve practical problems when limited information is available.
• Strong emotional intelligence and critical thinking capabilities.
• Ability to lead and influence managers and large teams while placing a high priority on developing others.
• Anticipate customer needs and provide services that are beyond customer expectations.
• Take an initiative-taking approach to address issues and avert conflict, resolve practical problems, and conflict resolution with limited standardized solutions.
• Promote a sense of urgency and establish and enforce individual accountability in the team.
• Assume responsibility for the outcome of others.
• Working knowledge of applicable laws, codes, and regulations.
• Excellent communication skills, including proficiency in writing contracts, reports, business correspondence, and operations manuals.
• Ability to present information effectively and respond to inquiries from team members, managers, clients, guests, or the public.
• Ability to think creatively and develop innovative solutions or approaches.
• Strong personal skills, including time management, information analysis, problem-solving, planning and organizing, decision making, and delivery of results.
• Strong interpersonal communication with the ability to identify, understand, and anticipate the emotions, concerns, and thoughts of others.
• Strong interpersonal influence skills, including coaching, motivating, delegating, and relationship-building.
• Demonstrates a strong grasp of mathematical operations.
• Ability to compute discounts, interest, commissions, proportions, and percentages.
• Analytical mindset and can utilize mathematical skills to assess data, identify trends, and draw meaningful insights that drive strategy and decision-making.
• Creates strategy and is able to shift with immediacy based on market conditions.
• Technical proficiency in Microsoft Office; Word, PowerPoint, Teams, OneNote, and Excel.
• Proficiency in conducting client research, gathering relevant information, and staying updated on industry trends and developments.
• Strong financial acumen understanding and creating various financial reports (P&L statement, PACE, budget) with knowledge of dynamic pricing and profitability.
• Strong presentation skills in a clear and effective manner to a variety of stakeholders; owners, leaders, clients, and team members.
• Ability to travel (including air or car, hotel overnight stays, and client entertainment.)

Skills

• Sales
• Event Management
• Negotiation
• Conflict Resolution
• Leadership
• Emotional Intelligence
• Critical Thinking
• Communication (Written and Verbal)
• Time Management
• Information Analysis
• Problem-Solving
• Planning and Organizing
• Decision Making
• Interpersonal Skills
• Relationship Building
• Mathematical Operations
• Financial Acumen
• Presentation Skills
• Microsoft Office Suite (Word, PowerPoint, Teams, OneNote, Excel)
• Hospitality Sales Platforms (a plus)
• Client Research
• Industry Trend Analysis
• Dynamic Pricing
• Profitability Analysis

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• Director

Salary/Compensations

• $85,000 - $95,000

Benefits

• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily
• Paid Time Off & Holiday Pay
• Medical
• Dental
• Vision
• Disability
• 401K
• HSA/FSA Plans -with employer contribution
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

About the Company

• Colton House Hotel is nestled in the heart of Austin on Congress Ave, offering 79 custom suites designed for couples, families, business travelers, and solo adventurers.
• Each suite boasts hand-picked furnishings and locally sourced artwork, creating a unique and inviting atmosphere.
• The hotel offers studios to three-bedroom options, catering to various needs.
• Guests can enjoy the vibrant culinary experience at "Simona's" coffee to cocktails restaurant, relax by the outdoor pool, or rejuvenate in the yoga studio.
• Colton House reflects a bold and playful design aesthetic, ensuring a memorable stay for every guest.

Equal Opportunity

• At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.