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About the Role
Tiffany & Co. is committed to creating an organization that recognizes and rewards excellence. As an Operations Professional, you will deliver the Tiffany Experience to each client through outstanding service, order fulfillment, and inventory management.
Responsibilities
- Provide outstanding client service, order fulfillment, and inventory management.
- Ensure merchandise is delivered with the Tiffany Touch.
- Be an excellent communicator and brand ambassador.
- Cultivate an entrepreneurial spirit, be creative and innovative, and deliver excellence.
- Champion operational efficiency and effectiveness.
- Complete daily tasks such as order fulfillment, shipping, receiving, replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
- Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, and report discrepancies.
- Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping, and inventory quickly and accurately.
- Elevate the in-store experience consistently delivering memorable moments.
- Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
- Demonstrate Client Experience Behaviors identified within the NPS program.
- Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and act on NPS performance and client feedback.
- Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction.
- Support company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes.
- Challenge the standards to seek continuous improvement.
- Deepen the relationship with clients to drive lifetime dedication and spend.
- Carry out operations functions to support the store in consistently achieving or exceeding commercial targets.
- Collect data during client interactions to cultivate new and existing clients.
- Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities.
Requirements
- Strong analytical skills.
- Proficient in Microsoft Word and Excel.
- Ability to work retail store hours as necessary, including nights, weekends, and holidays.
- Ability to connect with clients.
- Organized and detail-oriented.
- Flexibility to perform different tasks based on day-to-day business needs.
- Must have authorization to work in the United States or in the country where the position is based.
Skills
- Client service
- Order fulfillment
- Inventory management
- Communication
- Brand ambassadorship
- Entrepreneurial spirit
- Creativity
- Innovation
- Operational efficiency
- Shipping
- Receiving
- Merchandise transfer
- Jewelry repair
- Client relationship management
- Sales support
- Microsoft Word
- Microsoft Excel
Work Type
- Retail
Education Level
- College/university degree (desired)
Salary/Compensations
- $20.57 - $27.83 per hour
About the Company
- Tiffany & Co. is committed to fostering a workplace where individual differences are recognized, appreciated, and respected.
- Tiffany is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.
Equal Opportunity
- Encourage applications from people with disabilities.
- Accommodations are available for applicants with disabilities throughout the entire hiring process.
- We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.