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About the Role

Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a full-time Senior AV Operations Specialist to join our Operations team in London at one of our flagship locations at Sancroft, St. Paul's. The Senior AV Operations Specialist will exemplify a passion for Hospitality, Events, and AV Technology along with being a proponent of cultivating a positive and inclusive employee culture. In this role, the Senior AV Operations Specialist will partner with and report directly to the General Manager as well as the Technology Manager.

Responsibilities

Provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for a variety of corporate meetings and events.
Works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience.
Works directly with the property and event teams to deliver excellent client experiences.
Leads ad-hoc troubleshooting and assistance to customers of all technology competency levels.
Troubleshoots AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
Evaluates and troubleshoots personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
Leads pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
Provides genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
Audits tech quotes to ensure review is completed ahead of events and attends PEO, Pre-Con, and pre-production meetings as needed.
Supervises daily floor operations, manages set up and strike, leads room teams, oversees equipment, and supports other ad hoc AV property functions.
Develops and maintains positive relationships with clients and assists with any reasonable requests during programs.
Interacts with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
Assists in any areas of daily operation.
Participates in collaborative project efforts with both the technology team and other departments.
Reviews and recommends updates to departmental SOPs on a quarterly basis.
Maintains and upholds Convenes cultural standards.
Performs other duties as requested by management.
Shows initiative and drive to solve problems.
Portrays a polished, professional image according to Convene dress code standards.

Requirements

Candidate must currently reside in the UK and be able to work in the UK without sponsorship.
High school diploma/GED required; Bachelor’s Degree preferred.
4-5 years of experience in supporting AV and IT equipment and computer software systems.
Customer service or hospitality experience preferred.
Demonstrates knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
Possesses a basic understanding of Crestron and other central control systems.
Basic knowledge of data networking principles, architecture, and applications.
Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, and servers.
Proficient in Microsoft Office, Google worksuite, and Apple iWorks suite of business applications.
Flexible, long, and weekend hours are sometimes required.
Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period.
Ability to climb and work on a ladder for lengthy periods.

Skills

Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, audio recorders.
Video: Switchers, projectors, LCD displays, LED Video Walls.
Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment.
Hybrid: Familiarity with virtual meeting and event platform functions as well as live streaming technologies including cameras, encoders, lighting, and transmission protocols i.e. RTMPs/HLS/SRT.
Control: Familiarity with Crestron control systems and associated hardware.
Familiarity with Biamp Server/Forte systems is a plus.
Media Server familiarity a plus.
Familiarity with AVoIP fundamentals a plus.

Location

London, St. Paul's

Work Type

Full-time
Onsite

Experience Level

4-5 years of experience in supporting AV and IT equipment and computer software systems.

Education Level

High school diploma/GED required
Bachelor’s Degree preferred

Salary/Compensations

£38,000-42,000/annually + eligibility for discretionary annual bonus

Benefits

Private medical insurance
Subsidised fitness and eye care
Well-being and personal support programs
25 days annual leave
Bank holidays
Company sick pay
Bonus scheme
Interest-free loans for rail travel or further education
Cycle to Work program
Career development opportunities and programs to celebrate your achievements.
Volunteer, donate, and make a real impact through your work.

About the Company

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together.
The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond.
We love bringing people together in person, and that passion for great experiences extends to our employees as well.
If you're interested in creating inspiring moments of connection, consider joining our team.
At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences.
Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day.
We want everyone here to feel welcome, supported, and free to be themselves.
If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Equal Opportunity

Convene Hospitality Group is proud to be an equal opportunity employer.
We welcome applicants of all backgrounds, experiences, and perspectives.