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About the Role
Formula E is seeking a Senior Premium Experience Manager to orchestrate the premium guest experience for its international hospitality products, including the EMOTION CLUB and Electric Lounge. This role involves leading the strategy, development, and execution of global hospitality, managing budgets, and ensuring a seamless, high-quality experience for VIP guests.
Responsibilities
- Drive the overarching concept strategy and creative asset creation for global premium products.
- Monitor global market trends and competing luxury products to ensure Formula E remains at the forefront of sports hospitality innovation.
- Oversee the flawless, safe, and compliant logistical execution of international pop-up event sites and high-end venues.
- Coordinate high-end catering and cutting-edge technology.
- Optimize guest access routes and act as the primary on-site escalation point for crisis management.
- Maintain full ownership of substantial race budgets, tracking financial milestones and driving commercial revenue and ROI targets.
- Secure high-value, multi-event or multi-year contracts with premium agencies.
- Handle the day-to-day administration of PO tracking and operational documentation.
- Manage, develop, and inspire a dedicated team of direct reports and localized event support staff.
- Build genuine relationships and establish structured project management workflows across internal departments.
- Maintain clear, highly targeted communications with senior stakeholders and corporate clients.
Requirements
- Proven track record of developing and delivering large-scale, world-class international hospitality experiences within sports, music, or premium entertainment.
- Sharp commercial acumen and the ability to turn innovative event concepts into revenue-generating, high-ROI products.
- Extensive experience managing complex on-site logistics for international pop-up event structures or major global venues.
- Advanced project management capabilities and a high level of administrative competency for budget tracking, procurement, and contract management.
- Successful history of directly managing core teams and navigating high-value supplier relationships.
- Flawless verbal and written communication skills in English.
- Highly organised, proactive, and solution-focused mindset with an exceptional eye for detail.
- Ability to remain resilient and calm under pressure, making split-second decisions and managing on-site crises.
- Highly adaptable, self-motivated, and willing to travel frequently to international race locations.
- Ability to thrive in collaborative, cross-departmental team environments.
- Passion for challenging existing processes to elevate world-class delivery standards.
Skills
- Hospitality management
- Event operations
- Commercial strategy
- Financial management
- Logistics management
- Project management
- Vendor management
- Team leadership
- Stakeholder communication
- Crisis management
- Negotiation
- Budget tracking
- Procurement
- Contract management
Location
- Hammersmith, London
Work Type
- Hybrid
Experience Level
- Senior
Benefits
- 25 days' annual leave
- Birthday day off
- Wellbeing leave
- Opportunity to extend stay if travelling for a race event
- Health Cash Plan
- Access to Aviva Digital Workplace app
- Enhanced Parental Leave
- Flexible Bank Holidays
- Paid volunteer and carer's leave
- Cycle to Work Scheme
- Electric Car Scheme
- Formula E store discount
- Regular social events
- Employee working groups
About the Company
- Formula E is the world's fastest-growing sport, redefining motorsport with a focus on innovation and sustainability.
- Hosts over 100 races in iconic cities globally.
- Backed by top manufacturers like Porsche and Jaguar.
- Features elite drivers and cutting-edge EV technology.
- The world's first sport certified Net Zero Carbon from inception.
- Combines thrilling entertainment with a mission to advance sustainable progress.
- Inspires a global fanbase with its high-performance GEN3 EVO race car.
- Uses the spectacle of sport to help alter perceptions and speed up the switch to electric mobility.
Equal Opportunity
- Formula E is building a culture where every voice matters, every perspective accelerates progress, and every individual is empowered to rise, contribute boldly, and shape a better world - together.
- Will provide equal opportunities regardless of an individual's protected characteristics.
- Believes in attracting and retaining diverse talent to strengthen its global vision with a variety of experiences, backgrounds, and perspectives.