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About the Role

As a Patient Care Assistant, you will support team members in daily activities to ensure patients receive prompt and efficient customer service. You will play a key role in delivering interconnected, accessible, and patient-centered care, supported by a team of over 9,000 regulated health professionals and other professionals. Your mission will be to help our patients achieve better health at home, with support for professional development, personal well-being, and work-life balance.

Responsibilities

Provide administrative support services to care coordinators.
Process service requests for new patients and orders for services, supplies, and equipment.
Process and assist in managing confidential patient records.
Enter, update, and maintain a high volume of patient data in the electronic database.
Respond by phone to a high volume of inquiries from patients, families, and service providers, and redirect calls as needed.
Provide relief support for other positions as required.

Requirements

College diploma in health or social services, office or business administration.
At least two years of relevant office work experience (an asset).
Ability to accurately type data.
Proficiency in database software, Microsoft Word, Excel, and other applications in a Windows environment.
Excellent organizational skills and ability to work independently with minimal supervision.
Strong ability to multitask and meet performance and service objectives.
Exceptional interpersonal skills, with the ability to work in a team and demonstrate tact and sensitivity when interacting with patients from diverse cultural, ethnic, and socioeconomic backgrounds.
Excellent written and oral communication skills, and strong listening ability.
Ability to work a flexible schedule, e.g., days, evenings, and weekends, to meet organizational needs.
Mandatory COVID-19 vaccination policy; all employees must provide proof of vaccination prior to starting.

Skills

Data entry accuracy
Database software proficiency
Microsoft Word proficiency
Microsoft Excel proficiency
Windows environment proficiency
Organizational skills
Independent work
Multitasking
Interpersonal skills
Teamwork
Tact
Sensitivity
Written communication
Oral communication
Listening skills
Flexible scheduling
Medical terminology knowledge
Home Care Ontario services knowledge
French language proficiency
Second language proficiency

Location

Ontario

Work Type

Full-time
Flexible schedule

Experience Level

2+ years relevant office work experience

Education Level

College diploma in health or social services, office or business administration

Salary/Compensations

$24.21/hr to $28.64/hr

Benefits

Comprehensive and attractive compensation and benefits plans
Excellent development opportunities
World-class defined benefit pension plan

About the Company

Home Care Ontario is ready to serve all Ontarians, partnering with patients, caregivers, primary care providers, hospitals, homes, long-term care homes, service providers, and Health Ontario teams to deliver tailored, accessible, integrated, and patient-centered care.
Contribute to excellence in care and service delivery and lead, learn, collaborate, connect, and provide care in an environment that promotes well-being.

Equal Opportunity

Home Care Ontario strives to create a culture that fosters equity, inclusion, diversity, and anti-racism. We are committed to attracting, hiring, and developing a workforce that reflects the diverse communities we serve. We invite and encourage all qualified individuals to apply. Individuals with disabilities who require accommodation during the recruitment process can request it.