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About the Role

A career at Maison Valentino offers the chance to grow within a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Valentino believes in a colleague-centric approach, where individual contributions and behaviors are key to community success. Each colleague is crucial to ensuring every need is met with mastery, creativity, uniqueness, and care.

Responsibilities

• Master the Client Journey to create strong long-term client relationships.
• Engage proactively with existing and potential clientele.
• Deliver the Valentino Couture Service impeccably in all phases.
• Be aware of CRM targets and actively engage in all actions to reach them.
• Implement personalized reach-out campaigns and utilize clienteling tools to complete CRM tasks within the given timeframe.
• Consistently capture client data and note qualitative information.
• Know your portfolio of customers, including VVICs and VICs.
• Consistently work to achieve given sales, KPIs, and CRM targets.
• Discover client needs and guide them across all brand categories.
• Be familiar with current fashion and in-season trends to curate looks.
• Develop strong product and fit knowledge through company trainings, tools, and in-store employee fit sessions.
• Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events.
• Assist with all sales and after-sales activities.
• Ensure product maintenance and replenishment on the floor.
• Know warehouse stock to restock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines and report relevant information to store management.

Requirements

• Exceptional clientele and customer relationship building skills.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Action-oriented with a drive for results.
• Problem-solver.
• Must be a team player.

Skills

• Clienteling
• Sales
• Customer Relationship Management (CRM)
• Styling
• Product Knowledge
• Visual Merchandising

Location

• Harrods

Work Type

• Full-time

About the Company

• The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.