Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are recruiting for a Head of Facilities Management Operations to take overall responsibility for the leadership, governance and delivery of a diverse facilities management portfolio within our complex and innovative research environment. Combining strategic leadership with hands on operational oversight, you will manage significant budgets, oversee key service provider partnerships, and ensure the highest standards of compliance, safety and performance across our state-of-the-art smart building. You will be responsible for ensuring that every aspect of the facilities operations, from maintenance to utilities to catering, delivers an exceptional experience for our scientific and operational communities. This is an outstanding opportunity for a highly engaging and collaborative facilities leader with experience of complex R&D, life sciences, pharmaceutical or similarly sophisticated environments to make a lasting impact and help create the conditions for world class science to flourish.

Responsibilities

Deliver effective and optimal services from the Hard FM, ME workshop, SEC, Soft FM (catering, cleaning, AV, laundry) functions which enable world class science and support world class facilities and infrastructure.
Coordinate with all relevant stakeholders to establish and deliver the required service levels and lead the effective delivery of all Hard and Soft FM services in steady state operations.
Lead the operations and contract governance processes for the Crick, ensuring effective delivery of Hard and Soft FM Services in compliance with the relevant Specification of Works (SOW), all service level agreements and Key Performance Indicators (KPIs).
Manage day-to-day contract performance of all Hard and Soft FM service providers and undertake robust contract governance processes to review performance, KPIs and costs.
Manage the overall Hard and Soft FM budget including operations, maintenance and utility costs.
Act as the intelligent client in developing and implementing maintenance and operational strategies for Hard and Soft FM.
Ensure all work undertaken by the Hard and Soft FM teams is in accordance with the operational requirements / SOW and in compliance with all relevant legislative and regulatory requirements.
Lead the investigation of complex building related incidents to determine root cause and lessons learned.
Liaise closely with customer groups and relevant internal and external stakeholders, to build positive working relationships.

Requirements

Degree–level/HNC level qualification in a relevant engineering/science discipline*
Significant experience in a relevant role(s), a number of which must have been gained within a scientific/research environment
Proven leadership experience of leading, motivating and delivering through in house and contracted out technical teams
A working knowledge of building operations in a biomedical research facility
Experience of mobilising and/or managing major FM service contracts within these types of facilities*
Experience of the maintenance and operation of complex building services systems and assets including HVAC, CHP, critical environments, autoclaves, and MV power generation/distribution systems*
Experience of managing best in class Soft FM services including catering, cleaning, AV, Laundry, front of house, and high-profile events*
A detailed understanding of specialist building systems including BMS, fire safety and security systems, the buildings engineering aspects of ICT infrastructure, and the effective utilisation of CAFM systems to manage FM operations*
Experience of managing multi £m operational budgets
Must meet the essential criteria listed within the Role Profile.

Skills

Facilities Management
Leadership
Governance
Operational Oversight
Budget Management
Service Provider Management
Compliance
Safety
Performance Management
Maintenance
Utilities
Catering
Hard FM
ME workshop
SEC
Soft FM
Contract Management
Risk Management
Incident Management
Stakeholder Management
Relationship Management
HVAC
CHP
Critical Environments
Autoclaves
MV Power Generation/Distribution
BMS
Fire Safety Systems
Security Systems
ICT Infrastructure
CAFM Systems

Location

Hybrid

Work Type

Full-time
Permanent
Hybrid (4 days a week in the office)

Experience Level

Significant experience in a relevant role(s)
Proven leadership experience

Education Level

Degree-level/HNC level qualification in a relevant engineering/science discipline

Salary/Compensations

Circa £99,201 with benefits

Benefits

Visa sponsorship
28 days of annual leave, plus three additional days over Christmas and bank holidays
Defined contribution pension with employer contributions of up to 16%
24/7 GP consultation services
Occupational health services
Mental health support programs
Eye care vouchers
Discounted healthcare plans
Back-up care for dependents
Childcare support allowance
Annual leave purchase options
Crick Networks offering diverse groups’ support, community and inclusive social events
Discounted gym memberships
Bike-to-work scheme
Shopping discounts
Subsidised on-site restaurant
Social spaces for team interaction

About the Company

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof.
Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.
The Crick is a place for collaboration, innovation and exploration across many disciplines.
A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions.
We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture.
We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher.
This gives us the freedom to take risks and carry out high-quality, pioneering research.
Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.
The Francis Crick Institute is a biomedical discovery institute researching the biology underlying human health.
At the Crick, scientists and staff collaborate to stretch the very limits of what we know about how life works.
Our work is helping to understand why disease develops and to translate discoveries into new ways to prevent, diagnose and treat illnesses such as cancer, heart disease, stroke, infections and neurodegenerative diseases.
The Francis Crick Institute is a charity, founded by the Medical Research Council, Cancer Research UK, Wellcome, UCL (University College London), Imperial College London and King’s College London.

Equal Opportunity

We believe that diversity and inclusion are essential to driving innovation and scientific discovery.
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances.
We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences.
We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply.
If you need assistance with applying (i.e., would like to apply by phone or post) please email: karen.au@crick.ac.uk