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About the Role

The Senior Business Analyst provides a broad array of skills to improve business processes and deliver impactful business solutions to the wider organization. This position requires exceptional analytical & documentation skills, with the ability to bring clarity to complex business problems. The Senior Business Analyst acts as a crucial bridge between business units and technology teams, supporting the execution of technology-driven strategies that deliver measurable value. The senior business analyst has skills, experience, and organizational knowledge to tackle more complex initiatives that cut across multiple processes, platforms, and concerns. This role can discern problems from symptoms, understand business context, and where appropriate make recommendations.

Responsibilities

Actively collaborate with business stakeholders, managers, and end-users to understand their operational needs.
Gather information, conduct research, and facilitate discussions to clarify and document business requirements.
Perform in-depth analysis of business scenarios involving people, processes, technology, and data.
Critically evaluate information gathered from multiple sources to identify inefficiencies and improvement opportunities.
Produce, edit, and maintain detailed documentation, including visual models (process flows, sequence diagrams, use cases).
Translate high-level business needs into actionable User Stories with clear measurable outcomes and acceptance criteria.
Serve as a liaison between business stakeholders, development, and QA teams.
Engage with internal teams within Agile sprints to clarify requirements, prioritize development efforts, and ensure accuracy against approved business needs.
Manage and coordinate the analysis effort for small to medium projects, ensuring solutions are implemented based on user needs and align with broader strategic business objectives.
Lead user acceptance testing (UAT) of solutions, facilitating discussions to resolve issues between IT, consulting teams, and business owners, and collecting appropriate stakeholder sign-off.
Support change management initiatives by documenting change impacts based on solution design, partnering with business sponsors to monitor user adoption, and assisting with training and communication strategies.

Requirements

Bachelor's degree in Business, IT, Management, Computer Science, Economics, or a related field.
5 years of experience in a business analysis role with a proven track record of handling complex initiatives.
Strong problem-solving and business modeling skills.
Ability to dissect complex business topics, identify underlying issues, and present findings in an organized manner.
Exceptional verbal, written, and visual communication skills.
Must be able to speak to non-technical audiences in simple terms and translate business needs into technical specifications for IT teams.
Proven ability to interact professionally and build relationships with a diverse group including executives, developers, testers, end-users, and subject matter experts.
Comfortable using Microsoft 365 productivity tools (Excel, Visio, PowerPoint), requirement management tools, and writing basic to intermediate SQL queries to answer data-related questions.
A self-starter and quick learner who can thrive in a dynamic, fast-paced environment.
Capable of multi-tasking and leading multiple analysis initiatives simultaneously.
Applicants must be currently authorized to work in Canada on a full-time basis.
The employer will not sponsor applicants for work visas.
Direct applicants only please, no agencies.

Skills

Analytical skills
Documentation skills
Business process improvement
Business requirements gathering
Business modeling
Problem-solving
Verbal communication
Written communication
Visual communication
Microsoft 365 productivity tools (Excel, Visio, PowerPoint)
Requirement management tools
SQL queries

Location

Hybrid Toronto
Hybrid Vancouver

Work Type

Hybrid

Experience Level

Senior
5 years of experience in a business analysis role

Education Level

Bachelor's degree in Business, IT, Management, Computer Science, Economics, or a related field.

Salary/Compensations

$113,106 to $125,000 CAD

Benefits

Competitive benefits & compensation
Comprehensive and flexible benefits package
Industry-leading training and development programs

About the Company

Colliers is one of Canada’s leading commercial real estate services firms, driven by a mission to accelerate success for its people, clients, and communities.
Colliers has been recognized as a top employer on numerous prestigious lists, including Best Workplaces in Canada, Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, 2024’s Best Workplaces in Canada, Best Workplaces with Most Trusted Executive Teams, and Best Workplaces for Inclusion.
Colliers does not use AI-enabled tools to sort or decline applications. All decisions are made by our talent acquisition team.
Colliers offers innovative projects, career growth opportunities, competitive benefits and compensation, a collaborative culture, and a robust Diversity & Equity & Inclusion program.
Colliers is a global network of 24,000 professionals across 70 countries.
Colliers is enterprising, providing expert advice to property occupiers, owners and investors.
Colliers invests in relationships to create enduring value.
Colliers people are passionate, take personal responsibility and always do what’s right for clients, people and communities.
Colliers attracts and develops industry leaders, empowering them to think and act differently to drive exceptional results.
Colliers' global reach maximizes the potential of property wherever clients do business.

Equal Opportunity

Colliers is an equal opportunity employer and values diversity in its workforce.
Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.
If you require a disability-related accommodation to participate in the recruitment process, please contact the recruitment team by email at careers@colliers.com.