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About the Role

This role is responsible for day-to-day supply chain operations and reverse logistics execution, including production scheduling support, PO and shipment management, RMA processing, and ongoing process documentation and improvement. Reporting to the Senior Manager, Vendor Management Supply Chain, this role requires a strong team player with exceptional attention to detail, the ability to prioritize tasks effectively, and strong self-management skills. The ideal candidate will possess a strong understanding of procurement, logistics, and RMA functions. You’ll work closely with internal stakeholders and external manufacturing partners to ensure fast turnaround, accurate transactions, and proactive issue resolution.

Responsibilities

Process RMA requests from retailers and Customer Care teams, coordinating replacement orders, validating returns, and maintaining accurate records.
Coordinate reverse logistics activities, including return flows, inventory disposition, and warehouse and vendor alignment on returned goods handling.
Manage purchase orders end-to-end: creation, confirmations, changes, and issue resolution.
Provide routine updates on production / STO status and manage production scheduling with weekly updates from factories.
Verify factory shipments and process receiving in system, flag delays quickly, and coordinate with 3PL warehouses and/or warehouse vendor managers.
Identify and investigate discrepancies, and reconcile inventory and billing during the month-end process.
Coordinate billing verification and discrepancy resolution with Accounts Payable department.
Support projects launch by processing internal orders accurately and on time; tracking sample units delivery; reporting on developments expenditures.
Participate in weekly operational reviews; maintain and contribute to issue trackers, corrective actions, and follow-ups with vendors.
Maintain and develop proficiency in core reports (e.g., lead time, OTD, device disposition/disposition trending, Operational Excellence KPIs).
Respond promptly to retailer inquiries.
Collaborate with the internal customer care team to resolve warranty claims and process returns.
Perform other duties, including special projects, as assigned by the manager.
Identify and communicate discrepancies in the shipping and return processes.
Proactively identify and communicate potential stock or allocation issues.
Identify areas for improvement and process optimization opportunities and collaborate with stakeholders to scope and implement solutions.
Maintain and manage process documentation.
Analyze procurement data to identify opportunities for cost reduction and service improvement.

Requirements

1–3 years of supply chain and/or procurement experience, preferably in tech or CPG sectors.
Experience supporting product launches (new SKU ramp, allocation, readiness tracking) is an asset.
Previous experience with ERP systems is mandatory: hands-on experience executing system transactions (e.g., POs, shipments, RMAs, inventory movements) in an ERP environment.
Experience with SAP is an asset.
Knowledge of Incoterms and international shipping regulations is an asset.
Experience working with international vendors/ factories is an asset.
Intermediate computer skills with strong working proficiency in: Excel (filters, pivot tables, lookups, data cleansing), Email and Word (clear professional communication and documentation).
Excellent attention to detail and strong follow-up skills.
Strong operational cadence: active participation in weekly reviews, issue tracking, and proactive escalation management.
Highly organized, with a strong sense of ownership over responsibilities and the ability to work independently.
High attention to detail and strong operational discipline (transaction accuracy, documentation rigor, follow-through).
Demonstrated ability to process transactions quickly and accurately, with strong documentation practices.
Ability to think strategically, prioritize effectively, and execute tactically.
Thrives in a fast-paced environment with tight deadlines.
Proficiency in Mandarin is an asset.

Skills

Supply chain operations
Reverse logistics execution
Production scheduling support
PO management
Shipment management
RMA processing
Process documentation
Process improvement
Procurement
Logistics
ERP systems
SAP
Incoterms
International shipping regulations
Excel
Word
Email
Mandarin

Location

Toronto

Work Type

Hybrid remote working environment
Full-time

Experience Level

1-3 years

Education Level

Post-secondary education in Business and/or Supply Chain Management

Salary/Compensations

CAD $63,394.00 - 99,112.48 annually

Benefits

Casual working start-up environment
Competitive salaries
Performance-based annual bonuses
Stock options
Training opportunities
Flexible hours
Subsidized in-office lunches
Lifestyle spending account
90 Day Work-From-Anywhere Program
Free Kobo device
Free weekly e-book or audiobook
Weekly Kobo Spark sessions
Dog friendly office

About the Company

Rakuten Kobo Inc. offers a casual working start-up environment and a group of friendly and talented individuals.
Employees rank us highly in terms of commitment to work/life balance.
We believe in rewarding all our employees with competitive salaries, performance-based annual bonuses, stock options, and training opportunities.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the world’s most innovative eReading services offering more than 6 million eBooks and audiobooks to millions of customers in 190 countries.
Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps.
Kobo is a part of the Rakuten group of companies.
Believing that consumers should have the freedom to read any book on any device, Kobo provides people with a choice when reading.
Kobo offers an eReader for everyone with a wide variety of E Ink eReaders to suit any Reader’s style including Kobo Clara HD, Kobo Aura H2O, and Kobo Aura ONE; along with the company’s free top-ranking eReading and audiobook listening app for Apple® and Android®.
Kobo’s award-wining eReaders can be found in major retail chains around the world.
With a growing catalogue of millions of titles in 97 languages, Kobo is a truly global eReading service for booklovers of all kinds, in every part of the world.

Equal Opportunity

Rakuten Kobo Inc. is an equal opportunity employer.
Accessibility accommodations for candidates with disabilities participating in the selection process are available on request.
Any information received related to accommodation needs of applicants will be addressed confidentially.
Rakuten is an equal opportunity employer.
Accessibility accommodations for candidates with disabilities participating in the selection process are available on request.
Any information received related to accommodation needs of applicants will be addressed confidentially.