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About the Role

Responsible for providing exceptional customer service and generating new sales opportunities. Respond to customer order and quotation requests, over the counter, and received via outside sales representatives, telephone, email, and faxed correspondence. Responsible for receiving, entering and processing orders, and delivering products.

Responsibilities

• Provides exceptional customer service by greeting and interacting with customers.
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Develops relationships and partnerships and establish our business as a First Choice Supplier to our customers.
• Analyzes our market and champions sales initiatives to increase overall market share and profitability.
• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
• Communicates product features, benefits, and warranty policy information to customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pull orders as required.
• Restocks store merchandise as needed.
• Arranges stock on shelves or racks in sales area and keeps merchandise in order.
• Maintains showroom cleanliness.
• Drives delivery van to pick up incoming stock or deliver materials to designated locations.

Requirements

• Selects correct processes from clearly prescribed rules, past practices, or instruction.
• Seeks advice and guidance on non-routine or problem areas from supervisor.
• Deviations from the norm are cleared by the supervisor.
• Under close supervision, exercises limited latitude/independent judgment.
• Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

Work Type

• Onsite

Experience Level

• 0-2 years of experience in area of responsibility

Education Level

• HS Diploma or GED strongly preferred

Salary/Compensations

• Minimum Pay $20.15

About the Company

• White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets.
• White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.
• For more information about White Cap, visit about.whitecap.com.