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About the Role

Expedia Group's B2B business is growing, and the Traveler & Partner Service Platform (TPSP) needs an operator to manage the function that turns new business wins into live, high-performing partnerships. As the Senior Manager of New Business & Implementation, you will lead the end-to-end new business and partner onboarding function within TPSP's B2B Operations team. You will own RFP strategy and content, manage the new business pipeline, and lead the implementation and onboarding experience for new B2B partners. You will represent TPSP in high-stakes partner RFP and renewal presentations and manage a global team. You will report to the Director of Enablement & Growth.

Responsibilities

Own the end-to-end RFP and pitch deck process — from intake and qualification through to final submission and presentation
Build and maintain a centralized library and AI-powered repository of RFP responses, ensuring content is accurate, up to date, and reusable
Develop compelling, differentiated content that articulates TPSP's servicing capabilities, operational strengths, and B2B value proposition
Represent TPSP during partner RFP presentations and renewal discussions, demonstrating executive presence and credibility with senior external stakeholders
Maintain a strong understanding of external competitors, competitive advantages, and B2B strategic goals to ensure submissions are market-relevant and commercially sharp
Know when to push and pull on operational and commercial levers — understanding negotiation dynamics and how to position TPSP's offer effectively
Partner closely with the B2B Strategy & RFP Managers and the Commercial/Sales Org to align on pipeline priorities, submission timelines, and win strategy
Own the end-to-end implementation and onboarding experience for new B2B partners, from contract signature through to operational go-live
Simplify and continuously improve the onboarding process — reducing time-to-live, removing friction, and ensuring new partners feel set up for success
Lead Onboarding Optimization initiatives, identifying and closing gaps in the current process through structured improvement cycles
Develop partner communication and education frameworks that set clear expectations, build confidence, and drive early engagement with TPSP's servicing tools and capabilities
Design and deliver Agent Training programs that ensure frontline teams are prepared to service new partners from day one, in line with partner-specific requirements and processes
Own the quality and accuracy of all new business and onboarding content — pitch decks, RFP libraries, onboarding guides, training materials, and partner-facing documentation
Keep pace with the external competitive landscape, tracking market trends, competitor positioning, and evolving B2B partner expectations
Translate competitive intelligence and B2B strategic goals into sharper content, stronger narratives, and more relevant servicing propositions

Requirements

8+ years of experience in implementation, new business, account management, or a closely related function, with demonstrated success in complex, multi-stakeholder environments
Hands-on experience with RFP processes — ability to build a compelling submission, manage timelines under pressure, and represent your organization confidently in front of senior external audiences
Strong content development skills — ability to write and structure persuasive, accurate, and high-quality materials across multiple formats
Detail-oriented and quality-driven, with a track record of maintaining high standards across documentation, processes, and deliverables at pace
Analytically driven and comfortable working in a data-rich environment — ability to interpret performance data, identify patterns, and use insights to strengthen your approach
Experience managing and developing global teams, with the ability to motivate individuals and drive results through others
Strong project management skills with a demonstrated ability to manage multiple workstreams simultaneously and deliver to deadlines
Thrive in a fast-moving environment and bring a bias toward action — set direction clearly, align stakeholders, and execute without losing sight of quality

Skills

Commercial instinct
Skilled communicator
Executive presence
Understanding of operational and commercial levers
Project management

Location

Remote

Work Type

Full-time

Experience Level

Senior Manager
8+ years

Benefits

Flexibility
Benefits
Support

About the Company

Expedia Group helps travelers explore the world, one journey at a time.
We are a global travel company powered by passionate people, trusted partnerships, and leading technology.
We connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—help foster a supportive environment where people can grow their careers.
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform.
Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.
We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.