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About the Role

The Digital Navigator is a trusted community guide who supports community members with ongoing, individualized support for accessing affordable and appropriate connectivity, devices, and digital skills. The Navigator serves as a neutral, community-centered resource, providing individualized and small-group assistance to help community members gain confidence using digital tools and online services. This initiative is grant-funded for up to 5 years (2026-2030).

Responsibilities

Provide individualized coaching and small-group instruction on basic digital skills.
Assess clients’ device access, connectivity, skill level, and goals; document findings.
Create individualized learning plans that reflect client-led goals and priorities while maintaining confidentiality.
Assist clients in accessing low-cost internet, devices, and device repair resources.
Provide support in person or remotely (phone, text, email, video).
Provide services at multiple community locations throughout the week; rotate between partner sites based on scheduled hours, community needs, and program coverage.
Design and deliver basic digital literacy workshops or training sessions in community settings.
Create visual aids, handouts, and reference materials that are culturally and linguistically appropriate.
Adjust instruction to various skill levels, learning styles, and language needs.
Conduct outreach and engagement opportunities in collaboration with community organizations and referral partners.
Respond to referrals from community partners, the Advisory Board, and direct client inquiries.
Deliver presentations to promote the Digital Equity Initiative and build awareness among potential clients and partners.
Work collaboratively with Supervisor and Advisory Board to identify communities and individuals experiencing the most significant digital barriers.
Maintain accurate and timely records of client interactions, progress, and outcomes.
Provide feedback to the Supervisor on trends, barriers, and client needs.
Receive feedback from the Supervisor on best practices and receive professional development trainings to engage in continuous improvement.
Assist with program logistics, materials, and community engagement activities.
Support neutral, community-facing marketing and communications.
Participate in Riverland employee trainings and other duties that facilitate collaboration with other Riverland departments and employees for the benefit of the implementation of the Digital Equity Initiative.

Requirements

One (1) year of professional relevant work experience OR an equivalent combination of education and experience.
Demonstrated comfort with technology, including troubleshooting and use of common devices and apps.
Strong interpersonal and communication skills and the ability to work successfully with diverse backgrounds.
Ability to provide patient, supportive instruction to adult learners new to technology.
Proven ability to manage schedules, maintain documentation, and work independently in community settings.
Problem-solving skills and adaptability.
A complete online application will include a letter of interest and a resume/curriculum vitae.
This position requires completing employment references and a driver’s license background check.
Employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State’s Vehicle use criteria and consent to Motor Vehicle Records check.
All Applicants must be legally authorized to work in the US.

Skills

Customer service
Teaching
Mentoring
Supporting adult learners
Troubleshooting
Use of common devices and apps
Interpersonal skills
Communication skills
Instruction
Community outreach
Information technology
Bilingual/Multilingual fluency in Spanish, Karen, Karenni, Somali, Pohnpeian, French, Nuer, Anuak, or other languages

Location

Austin

Work Type

Full time
Fixed Term

Experience Level

One (1) year of professional relevant work experience

Education Level

Associate degree
Bachelor’s degree
Master’s degree

Salary/Compensations

$24.40 - $35.30
$ 50,070.00 - $ 72,433.00

Benefits

Low-cost medical and dental insurance with affordable deductibles
Employer-paid life insurance
Short- and long-term disability
Pre-tax healthcare and dependent care accounts with a roll-over option
Confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling
12 paid holidays
Generous vacation and sick time
Six weeks of Paid Parental Leave
Pension Plan
457(b) and 403(b) retirement accounts
Various investment options
Professional development
Tuition waivers for both you and your dependents

About the Company

Riverland Community College is dedicated to fostering an environment where employees, students, and the region thrive.
Guided by our vision, mission, and values, we provide excellent opportunities for students to reach their academic and career goals.
Our values focus on cultivating student growth through service, collaboration, innovation, and respect.
We offer a supportive and innovative culture that values individual and team contributions and is committed to diversity and inclusion.
We are dedicated to continually developing a workforce that mirrors the diversity of our students and communities.
We recognize the value of diverse experiences and perspectives, which enhance our ability to serve the people of our region effectively.
Riverland is an emerging Hispanic-Serving Institution.
We welcome candidates who understand HSIs and the Latinx student experience, further enriching our inclusive community.
With small class sizes, personalized instruction, and hands-on learning, Riverland offers student-centered education that empowers individuals to succeed.
Our diverse range of credit and non-credit courses caters to various learning modalities.
With campuses in Albert Lea, Austin, and Owatonna, Riverland offers associate degrees in over 90 career options, liberal arts and sciences, and customized training, providing comprehensive educational opportunities for all.
Located in southern Minnesota, our region boasts excellent public and parochial education systems, diverse recreational activities for all seasons, and upscale communities that enrich personal and professional lives.

Equal Opportunity

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity.
We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.
As an affirmative action employer, we encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
All applicants must be able to lawfully accept employment in the United States.
Minnesota State Colleges and Universities are military friendly campuses and recognized Beyond the Yellow Ribbon organizations.