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About the Role

The IT Operations Associate supports the delivery, maintenance, and optimization of LAN/WAN infrastructure and voice/data connectivity services at the WFP Country Office in Juba. This role ensures reliable, secure, and high-performance network services to facilitate business operations and emergency response activities.

Responsibilities

• Support the installation, configuration, and maintenance of LAN/WAN infrastructure.
• Monitor, troubleshoot, and resolve network connectivity issues across switching, routing, and wireless environments.
• Deploy and support WAN and SDWAN solutions to enhance connectivity resilience and optimize bandwidth.
• Manage internet connectivity services and coordinate with service providers.
• Configure and manage IP addressing, VLANs, and network segmentation.
• Administer voice systems including PBX and IVR solutions.
• Manage network security infrastructure including Fortigate firewalls and VPN access.
• Provide second-level technical support for network incidents following ITIL practices.
• Maintain accurate technical documentation, network diagrams, and asset records.
• Contribute to infrastructure upgrades, new deployments, and innovation initiatives.
• Support procurement processes by developing technical specifications and evaluating supplier performance.
• Travel to field offices to support infrastructure installation as required.
• Support service providers and ensure adherence to IT service level agreements.
• Design and maintain LAN, WLAN, and WAN networks following corporate SDWAN architecture.

Requirements

• High school diploma and technical certificate in a relevant field.
• At least six years of professional experience in IT and telecommunications.
• Hands-on experience in LAN/WAN/network administration and connectivity management.
• Experience in IT service delivery, user support, and infrastructure project implementation.
• Cisco networking and security certifications.
• VSAT, ITIL, Telephony, Radio Communication, Satellite telecommunication, and MS Windows certifications.
• Fluency in oral and written English.
• Open only to South Sudanese candidates.

Skills

• Wired and wireless computer network management
• Cisco networking and security
• VSAT and emergency telecommunications
• HF/VHF radio and telephony systems installation
• IT service delivery and user support
• Network troubleshooting
• Technical documentation and report writing
• Workflow and business process automation
• Low-Code/No-Code technologies
• Team supervision

Location

• Juba, South Sudan

Work Type

• Service Contract
• Full-time

Experience Level

• At least six years of professional experience

Education Level

• High school diploma and technical certificate
• First university degree in Electronic or Communications Engineering, Computer Science, or Information Technology is desirable

Benefits

• Attractive compensation package
• Training, accreditation, coaching, and mentorship programs
• Internal mobility opportunities

About the Company

• The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability, and prosperity.
• 2020 Nobel Peace Prize Laureate.

Equal Opportunity

• WFP celebrates and embraces diversity and is committed to the principle of equal employment opportunity for all its employees irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, or disability.
• Female candidates are highly encouraged to apply.