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About the Role

This role is responsible for supervising ushers, supporting the Manager prior to and during events, specifically with regard to audience management and providing excellent customer service. The position requires the ability to work independently, with direction, and within a team environment, along with flexible hours including weeknights, weekends, and holidays.

Responsibilities

• Effectively and thoughtfully supervise ushering staff during events and event set up
• Supervise staff breaks and distribution of resources where required to maintain a safe and welcoming environment for staff and those in attendance
• Respond to customer inquiries and complaints; escalate issues as required
• Perform all duties in accordance with the guidelines, practices, rules, policies, and procedures established by GCE, GCCT and Ticketmaster
• Liaise with the Manager, FOH Supervisor, Management, and Ticketmaster to effectively address logistical and technical issues as they arise, adjust and adapt to facilitate the orderly and effective operation of the Arena throughout events
• Demonstrate excellent customer service skills; responding professionally, promptly, and efficiently to customer’s service requests and needs
• File various records and reports. Perform related administrative clerical work as assigned
• Demonstrate good judgment and make sound decisions
• Assist in other duties as assigned by the Manager

Requirements

• Ability to take CPR and First Aid training if not currently certified
• Understand and adhere to established policies and procedures, including emergency procedures
• Assist Front of House/Duty Manager with procedures for injuries, illness, etc.
• Assist patrons with disability-related issues
• Ability to provide accurate knowledge to patrons regarding venue logistics, information about the event, general building details related to operations of Casino, Hotel and Food & Beverage areas
• Ability to read event tickets in dim lighting with the use of a provided flashlight
• Ability to stand for long periods, sometimes throughout an entire event
• Adhere to established dress code
• Attend required training and meetings
• Ability to lift 20 kilograms
• Demonstrate good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Proven written and verbal communication skills with the ability to communicate well
• Willing to submit to a criminal record check with results acceptable to the organization, standards and position

Skills

• Written communication skills
• Verbal communication skills
• Customer service skills
• Supervisory skills
• Decision making
• Bilingual (English/French) is an asset

Location

• Onsite

Work Type

• Flexible hours
• Weeknights
• Weekends
• Holidays

Experience Level

• Supervisory experience

Education Level

• CPR and First Aid certification (or willingness to obtain)

Benefits

• Inclusive and collaborative working environment
• Tools and technology needed to delight clients
• Opportunity to work with and learn from diverse industry leaders
• Freedom to Innovate
• Environment that values diversity as a source of strength

About the Company

• Great Canadian Entertainment is committed to diversity, equity and inclusion and welcomes all qualified applicants to apply to join our team of unique contributors.
• Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada.
• With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.
• Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
• Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

Equal Opportunity

• Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
• We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
• Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
• We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.