Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.

Responsibilities

• Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
• Maintain a clean, organized, and hazard-free work environment.
• Conduct customer training sessions and provide phone support to ensure satisfaction.
• Make daily or weekly reminder calls to customers with upcoming appointments.
• Perform monthly inventory audits and assist nearby facilities as needed.
• Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management.
• Uphold confidentiality, data security, and compliance with all applicable laws and regulations.
• Perform additional duties as assigned, including vehicle-to-vehicle transfers.

Requirements

• High School Diploma or equivalent required.
• Proficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations.
• Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis.
• Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords.
• Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems.
• Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition.
• Capable of secure device mounting, ensuring concealment and clearance from moving parts.
• At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving.
• Ability to provide phone support, conduct training sessions, and ensure client satisfaction.
• Able to download log files, perform calibration updates, and deprogram devices.
• Strong communication skills with a focus on client satisfaction and technical support.
• Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations.
• Detail-oriented, with strong organizational and time management skills.
• Able to work independently and as part of a collaborative team.
• Committed to maintaining confidentiality, professionalism, and compliance with all regulations.
• Valid driver’s license and reliable transportation may be required depending on location.
• Ability to pass background checks and drug screening as applicable.
• Regularly required to talk or hear, and frequently required to use hands and fingers to handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Skills

• 12-volt DC systems
• GPS systems
• Remote starts
• Stereo installations
• Backup camera installations
• Wiring
• Connectors
• Programming electronic devices
• Programming vehicle equipment
• Diagnostics
• Multimeter testing
• Circuit analysis
• Servicing head units
• Servicing logger boxes
• Servicing cameras
• Servicing modems
• Servicing curly cords
• Ignition systems
• Starter systems
• Body Control Module (BCM) systems
• Vehicle dashboard and interior panel removal/restoration
• Device mounting
• Customer service
• Phone support
• Training sessions
• Downloading log files
• Calibration updates
• Deprogramming devices
• Communication skills
• Technical support
• Shop cleanliness maintenance
• Vehicle-to-vehicle transfers
• Regional operations support
• Organizational skills
• Time management skills
• Independent work
• Team collaboration
• Confidentiality
• Professionalism
• Compliance with regulations

Location

• On-site

Work Type

• On-site
• Hourly

Experience Level

• 1 year of experience in a customer-facing role

Education Level

• High School Diploma or equivalent

Benefits

• Comprehensive health plan (medical, dental, vision)
• 401(k)-retirement plan with company match
• Birthday & Anniversary bonus
• Company-wide discounts
• Life insurance
• Telemedicine access
• Short-term disability
• Long-term disability
• Positive work environments
• Work/life balance
• Professional growth opportunities
• Hands-on work experience with industry leading, innovative technology

About the Company

• Mission-driven work making a global impact with local roots