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About the Role
As a Supervisor, you’ll be a key leader in the resort, supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.
Responsibilities
- Serve as a key holder and Manager on Duty (MOD) when needed
- Lead, coach, and support front-of-house and back-of-house teams
- Ensure team accountability, performance, and adherence to company standards
- Assist with scheduling, staffing, and daily operational execution
- Maintain a clean, safe, and organized facility aligned with brand standards
- Deliver and model 5-Star customer service at every interaction
- Drive sales by converting inquiries, tours, and walk-ins into enrollments
- Promote services and packages tailored to each pet parent’s needs
- Lead by example in communication, hospitality, and professionalism
- Represent the brand at community and marketing events
- Oversee feeding, medication, and daycare operations
- Monitor pet health, safety, and behavior, escalating concerns as needed
- Support team members in all areas of the resort—jumping in wherever needed
- Ensure proper execution of daily checklists and operational procedures
Requirements
- Prior supervisory or management experience required
- Background in pet care, daycare, boarding, or similar environment preferred
- Strong leadership, coaching, and communication skills
- Sales-oriented mindset with a proactive, “lead from the front” approach
- Ability to multitask and thrive in a fast-paced environment
- High emotional intelligence and professionalism
- Valid driver’s license
- Weekend, holiday, and flexible availability required
Skills
- Leadership
- Coaching
- Communication
- Sales
- Multitasking
- Customer Service
Location
- K9 Resorts
Work Type
- Full-Time
- Hourly
Experience Level
- Supervisor
- Management
Benefits
- 401(k)
- Health, dental, and vision benefits
- Flexible scheduling
- Training & leadership development programs
- Employee discounts and perks
About the Company
- At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners.
- Our award-winning pet care resorts set the standard in boarding, daycare, and grooming.
- This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter.