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About the Role
As a Key Account, you will be the central point of contact for our clients, managing client relationships, ensuring application uptime, and driving improvements. Your role involves a blend of client management, operational troubleshooting, and strategic process development, translating technical concepts into business language and coordinating with the development team.
Responsibilities
- Serve as the central point of contact and Key Account for clients, managing relationships and ensuring client satisfaction.
- Translate client inquiries, requirements, and technical details into business language and vice versa, in collaboration with developers.
- Perform 2nd-level support: analyze reported errors, identify root causes, and coordinate solutions with the development team or resolve them directly.
- Manage ongoing quality assurance for applications, including browser compatibility, performance checks, and monitoring.
- Take technical responsibility for the OpsHub, owning complexity, establishing KPI-based operations processes, and developing the team and its structures.
- Proactively work on improvements to ensure high-quality application operations.
- Contribute significantly to compliance and IT security within the scope of ISO 27001 certification.
Requirements
- Relevant professional experience as a Product Owner, Developer, IT/Development Consultant, or a similar role with client responsibility.
- Good understanding of cloud infrastructure, DevOps, and web/mobile development; hands-on experience is a plus but not required.
- Excellent communication skills with stakeholders from both technical and business backgrounds, and confident direct client interaction.
- Hands-on mentality: actively engage in support tickets, debug issues, analyze incidents and root causes, and use these insights to improve processes and operations.
- Persistence with unclear issues: thoroughly investigate problems until solvable for development, and confidently communicate incomplete information back to clients.
- Attention to detail and precision, high standards for quality, and a desire to be proud of one's work, balanced with an understanding of internal priorities and pragmatism.
- Interest in actively using AI tools in daily work and exploring new possibilities.
- Interest and enjoyment in setting up and further developing processes and reproducibility.
- Fluent German and English language skills, both written and spoken.
Skills
- Client Management
- Operational Troubleshooting
- Process Development
- Technical Translation
- 2nd-Level Support
- Quality Assurance
- Cloud Infrastructure
- DevOps
- Web Development
- Mobile Development
- Compliance
- IT Security
- ISO 27001
- AI Tools
Location
- Munich
- Berlin
Work Type
- Hybrid
- Up to 50% Home Office
Salary/Compensations
- Fair compensation based on experience
Benefits
- Hybrid working model (up to 50% home office)
- Flexible working hours
- Fair compensation based on experience
- Annual budget for personal development (memberships, certifications, conferences)
- 30 days paid vacation
- 13 public holidays in Munich
- Team workations/off-sites
- Monthly team events
- Daily meal allowance of €7.23
- Full access to the latest AI tools (Claude, Codex, etc.)
- Results-oriented culture with few meetings
- Work with the latest Mac and modern toolstack
- Choice between Wellpass and Deutschland-Jobticket
- Office locations in vibrant neighborhoods (Maxvorstadt, Munich; Neukölln, Berlin)
About the Company
- Project Lary is a team of product, tech, and design specialists based in Munich and Berlin.
- We develop digital products that create outstanding user experiences for forward-thinking companies.
- Our expertise spans messaging, e-commerce, logistics, and construction.
- We set standards for digital innovation with our cloud-based web and mobile applications.