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About the Role

This role supports a major technology-enabled transformation program for a confidential government organization, aiming to modernize technology, processes, operating models, and workforce capabilities across various business functions. The position involves supporting stakeholder engagement, change impact assessment, readiness activities, change champion coordination, and local adoption planning to help impacted teams understand and adapt to changes throughout the transition lifecycle.

Responsibilities

Champion a healthy, inclusive, and psychologically safe working environment.
Identify change fatigue, readiness risks, stakeholder concerns, and adoption barriers.
Promote inclusive engagement practices considering diverse user groups.
Support the delivery of change and engagement activities across a complex transformation program.
Lead stakeholder engagement for assigned business areas, ensuring understanding of the case for change, impacts, and required actions.
Support change impact assessments, readiness assessments, stakeholder mapping, resistance management, and adoption planning.
Facilitate workshops, interviews, working sessions, and feedback forums.
Collaborate with communications, training, workforce, readiness, program, and technology teams.
Coordinate change champion activity, including briefing, feedback gathering, and escalation.
Support planning and delivery across design, testing, go-live, hypercare, and steady-state transition.
Monitor stakeholder sentiment, readiness, resistance themes, training confidence, and adoption risks, recommending interventions.
Ensure change activity is practical, role-based, and linked to measurable business outcomes.
Support manager enablement and local leadership coaching.
Provide honest, evidence-led input on stakeholder readiness, adoption risks, and operational impacts.
Raise risks early where engagement, readiness, training, adoption, or operational continuity may be at risk.
Ensure stakeholder feedback is captured and used to inform program decision-making.
Support decision-making by providing a practical view of what is working and where risks require escalation.
Help protect business continuity during transition.
Support client teams, change champions, and managers in leading change.
Coach managers and local leaders through transition.
Create repeatable engagement tools, stakeholder packs, workshop materials, readiness templates, and feedback mechanisms.
Support knowledge transfer for ongoing stakeholder engagement and adoption support.
Contribute to a collaborative delivery environment.

Requirements

Minimum 5 years of experience in organizational change management, stakeholder engagement, business readiness, or transformation delivery.
Experience supporting technology-enabled change, digital transformation, process redesign, or major system implementation.
Strong understanding of the change lifecycle, including stakeholder engagement, change impact assessment, readiness assessment, communications, training, go-live support, hypercare, and sustainment.
Experience facilitating workshops, interviews, working sessions, and stakeholder feedback forums.
Ability to translate process, system, role, and workforce impacts into practical engagement, readiness, and adoption activities.
Experience working in complex, multi-stakeholder environments.
Experience partnering with business users, managers, senior leaders, program teams, technology teams, vendors, and external partners.
Strong written and verbal communication skills.
Experience preparing stakeholder updates, engagement summaries, action trackers, readiness inputs, and issue escalations.
Experience applying change methodologies.
Experience supporting change champion networks, sponsor engagement, manager enablement, adoption planning, go-live activities, hypercare, and post-implementation support.

Skills

Organizational change management
Stakeholder engagement
Business readiness
Transformation delivery
Technology-enabled change
Digital transformation
Process redesign
System implementation
Change lifecycle management
Change impact assessment
Readiness assessment
Communications
Training
Go-live support
Hypercare
Sustainment
Workshop facilitation
Interviewing
Working sessions
Stakeholder feedback
Adoption planning
Resistance management
Manager enablement
Leadership coaching
Risk management
Business continuity
Knowledge transfer

Location

On site in a government organization office environment

Work Type

Up to five days per week on site
Part time
Flexible
Hybrid

Experience Level

Minimum 5 years of experience

Salary/Compensations

100,000 - 130,000 CAD

About the Company

At Mace, our purpose is to redefine the boundaries of ambition.
We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe.
Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Equal Opportunity

Mace is an inclusive employer and welcomes interest from a diverse range of candidates.
Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organization.