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About the Role

Mace is seeking an experienced Learning and Enablement Manager to support a major technology-enabled transformation program for a confidential government organization. This multi-year program will modernize technology, processes, operating models, and workforce capabilities. The role involves managing day-to-day learning delivery, designing role-based learning, and ensuring facilitator readiness. This position is ideal for a hands-on learning manager who can lead delivery and enable stakeholders to reinforce learning and manage adoption risks.

Responsibilities

Manage day-to-day learning delivery across various audiences, business areas, or release waves.
Oversee role-based learning design, ensuring training materials reflect approved process, system, role, and workforce impacts.
Manage Learning and Development Specialists, providing direction, review, coaching, and quality control.
Support training needs analysis by reviewing change impacts, process changes, role changes, stakeholder feedback, and readiness evidence.
Coordinate the development of training decks, facilitator guides, learner guides, job aids, quick reference guides, FAQs, walkthroughs, knowledge articles, refresher materials, and adoption support content.
Prepare facilitators and trainers to deliver consistent, practical, and audience-specific learning.
Facilitate senior manager, sponsor, and people-manager enablement sessions.
Support sponsors and people managers to reinforce learning outcomes, cascade key messages, respond to learner concerns, and remove barriers to adoption.
Translate training completion, learner confidence, feedback themes, and adoption risks into practical manager briefings, targeted interventions, and support actions.
Work closely with change managers, communications specialists, readiness and adoption leads, business SMEs, process teams, and technology partners to ensure learning activity is aligned to deployment milestones.
Support pilot training, learner feedback analysis, content refinement, post-training reinforcement, and hypercare learning support.
Ensure learning evidence is captured and shared for readiness gates, adoption dashboards, governance reporting, and sustainment planning.
Ensure learning materials are accurate, current, role-relevant, and aligned to approved program decisions.
Raise risks early where training content, learner readiness, manager engagement, facilitator readiness, material quality, or delivery timelines may affect adoption.
Ensure learning evidence, learner feedback, and training issues are captured clearly and escalated appropriately.
Maintain clear version control, review discipline, and quality assurance across assigned learning materials.
Support transparent reporting by providing accurate inputs on training completion, learner confidence, feedback themes, readiness risks, and reinforcement needs.
Help users, managers, and teams build the confidence and practical capability required to adopt new processes, systems, and ways of working.
Coach Learning and Development Specialists to create practical, accessible, and high-quality learning materials.
Enable managers to support their teams through training, adoption, resistance, and post-go-live reinforcement.
Create reusable learning assets, templates, manager briefing packs, facilitator tools, and reinforcement materials that support long-term capability.
Support knowledge transfer to client teams so they can maintain and reuse learning materials after implementation.
Contribute to a collaborative delivery environment where change, communications, training, process, technology, and client teams work together as one integrated program.
Support a healthy, inclusive, and psychologically safe learning environment for users navigating significant process, system, and role change.
Help reduce learner anxiety and change fatigue by ensuring learning is clear, practical, well-sequenced, and relevant to each audience.
Identify where stakeholder groups, managers, or users may need additional support, reinforcement, or refresher training.
Promote inclusive learning practices that consider accessibility, different learning needs, operational constraints, and varying levels of user confidence.

Requirements

Minimum 6 years of experience managing learning delivery, training design, systems training, transformation training, or capability enablement on complex programs.
Experience supporting technology-enabled change, digital transformation, process redesign, operating model change, or major system implementation initiatives.
Proven experience managing or coordinating learning teams, instructional designers, trainers, facilitators, L&D specialists, or other training contributors.
Experience developing role-based learning materials, including training decks, facilitator guides, learner guides, job aids, FAQs, knowledge articles, and refresher content.
Ability to translate process, system, role, and workforce impacts into effective learning content, enablement activities, and post-training reinforcement plans.
Strong stakeholder engagement and communication skills, with experience working closely with business users, SMEs, operational leaders, technology teams, and client stakeholders.
Willingness and ability to work up to five days per week on site in a government organization office environment, subject to project requirements.
Experience supporting classroom, virtual, hybrid, train-the-trainer, go-live, hypercare, and post-implementation learning activities, while leveraging learning and collaboration tools to support adoption and enablement.

Skills

Learning delivery
Training design
Systems training
Transformation training
Capability enablement
Technology-enabled change
Digital transformation
Process redesign
Operating model change
Major system implementation
Learning teams management
Instructional design
Facilitator coordination
L&D specialist coordination
Role-based learning material development
Training decks development
Facilitator guides development
Learner guides development
Job aids development
FAQs development
Knowledge articles development
Refresher content development
Stakeholder engagement
Communication skills
Classroom learning support
Virtual learning support
Hybrid learning support
Train-the-trainer support
Go-live learning support
Hypercare learning support
Post-implementation learning support
Learning and collaboration tools utilization

Location

On site in a government organization office environment

Work Type

On site
Part time
Flexible
Hybrid

Experience Level

Minimum 6 years of experience

Salary/Compensations

130,000 - 150,000 CAD

About the Company

At Mace, our purpose is to redefine the boundaries of ambition.
We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe.
Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Equal Opportunity

Mace is an inclusive employer and welcomes interest from a diverse range of candidates.
Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organization.