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About the Role

Support a major technology-enabled transformation program in a public sector organization by coordinating change and training deliverables. This multi-year program focuses on transitioning a large public-sector organization to new systems, processes, roles, and ways of working, involving complex change across various business functions and stakeholders.

Responsibilities

• Coordinate day-to-day change and training activities across a complex transformation program.
• Support change managers, communications specialists, training leads, instructional designers, readiness leads, and program managers with planning, tracking, logistics, and reporting.
• Maintain action logs, RAID inputs, stakeholder input trackers, training schedules, attendance records, completion reports, document registers, and version control logs.
• Coordinate workshops, meetings, engagement sessions, training events, readiness reviews, and hypercare support activities.
• Help prepare meeting packs, working papers, training materials, status reports, dashboards, and supporting analysis.
• Track change and training deliverables against program milestones, escalating gaps, dependencies, or overdue actions.
• Support the collection and organization of evidence for readiness, training completion, adoption reporting, governance reviews, and audit-safe documentation.
• Help coordinate updates to job aids, FAQs, user guides, quick reference materials, and training support content during deployment and hypercare.
• Maintain accurate records, trackers, and document controls for a reliable source of truth.
• Help ensure change and training materials are appropriately versioned, reviewed, approved, and stored.
• Raise risks early where actions, inputs, materials, attendance, completion data, or dependencies may affect delivery.
• Handle stakeholder and learner information carefully, following applicable privacy, security, and client documentation requirements.
• Support transparent reporting by ensuring status updates are based on current, accurate, and traceable information.
• Help the change and training team operate efficiently by keeping activities organized, visible, and on track.
• Support knowledge transfer by maintaining clean records, handover materials, trackers, and document repositories.
• Contribute to continuous improvement by identifying ways to simplify coordination, improve reporting, and reduce duplication.
• Work collaboratively with client teams, consultants, technology partners, and delivery resources to support one integrated program team.
• Support a healthy, inclusive, and well-organized working environment for project teams and client stakeholders.
• Help reduce delivery pressure by keeping actions, meetings, materials, training activities, and evidence well coordinated.
• Support inclusive change and training delivery by helping ensure materials, sessions, and stakeholder engagement activities are accessible, well prepared, and appropriately documented.

Requirements

• Minimum 2 years of experience in project coordination, program coordination, change coordination, training coordination, learning administration, or transformation support.
• Strong organizational skills with the ability to manage multiple trackers, meetings, action logs, deadlines, and deliverables simultaneously.
• Experience supporting change management, training, communications, stakeholder engagement, and technology transformation activities.
• Ability to coordinate training schedules, learner attendance, completion tracking, training materials, and session logistics.
• Experience maintaining document control, version control, reporting inputs, and preparing meeting packs, status updates, trackers, and written summaries.
• Proven ability to work effectively with multiple stakeholders in fast-paced environments while proactively following up on actions, inputs, and deadlines.

Skills

• Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)
• Collaboration and reporting tools

Location

• Onsite (Government organization office environment)

Work Type

• Full-time
• Part-time (potential discussion)
• Flexible (potential discussion)
• Hybrid (potential discussion)

Experience Level

• Minimum 2 years

Salary/Compensations

• 80,000 - 95,000 CAD

About the Company

• Mace's purpose is to redefine the boundaries of ambition, creating responsible places with transformative impact.
• Within the consult business, Mace harnesses practical expertise and project delivery consultancy to unlock project potential.
• Mace is an inclusive employer welcoming interest from a diverse range of candidates.

Equal Opportunity

• Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organization.