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About the Role

Intent HQ is seeking a Delivery Manager to provide dedicated delivery management capacity within the Delivery & Change team, supporting the company's growing client portfolio. This client-facing role is responsible for leading the end-to-end delivery of strategic engagements, ensuring high-quality execution, effective governance, and exceptional client outcomes. The successful candidate will own delivery governance, client relationship management, and operational execution across a portfolio of assigned accounts, operating autonomously while collaborating with cross-functional teams.

Responsibilities

Own the end-to-end delivery of assigned client engagements, ensuring projects are delivered on time, within scope, and to the highest quality standards.
Act as the primary delivery contact for clients, building trusted relationships and providing clear, proactive communication throughout project lifecycles.
Establish and maintain delivery governance, including project planning, reporting, risk management, issue resolution, and stakeholder management.
Coordinate cross-functional teams to ensure effective execution across technical, operational, and commercial workstreams.
Drive operational excellence through consistent delivery processes, resource coordination, and continuous improvement initiatives.
Support the successful onboarding and mobilisation of new client engagements and market launches.
Identify delivery risks and dependencies early, implementing mitigation strategies to maintain successful outcomes.
Produce regular delivery reporting and executive updates for both internal leadership and client stakeholders.
Collaborate closely with the VP of Delivery and wider Delivery & Change team to continually improve delivery capability and client satisfaction.
Adapt priorities across the client portfolio as business needs evolve, providing flexible delivery leadership where required.

Requirements

Proven experience in delivery, programme, or project management within a technology, digital, consulting, or professional services environment.
Strong client relationship management skills, with the ability to build credibility and act as a trusted advisor to senior stakeholders.
Demonstrated experience managing multiple workstreams and balancing competing priorities in a fast-paced environment.
Excellent organisational and planning skills, with a strong attention to detail and a proactive approach to problem-solving.
Experience establishing delivery governance, including project planning, risk and issue management, status reporting, and stakeholder communications.
Strong communication and presentation skills, with confidence engaging both technical and non-technical audiences.
Ability to work independently with minimal supervision while collaborating effectively across cross-functional and geographically distributed teams.
Commercial awareness, with an understanding of client delivery, resource management, and operational performance.
Experience supporting large enterprise clients and complex, multi-market programmes is advantageous.
Familiarity with Agile, Scrum, or other project delivery methodologies, with relevant certifications (e.g. PRINCE2, PMP, AgilePM, or Scrum Master) considered beneficial.

Skills

Delivery Management
Programme Management
Project Management
Client Relationship Management
Stakeholder Management
Risk Management
Issue Resolution
Cross-functional Team Coordination
Operational Excellence
Agile Methodologies
Scrum Methodologies
Communication Skills
Presentation Skills
Organisational Skills
Planning Skills
Problem-Solving
Commercial Awareness

Location

London
Remote

Work Type

Hybrid

Experience Level

Proven experience in delivery, programme, or project management
Experience supporting large enterprise clients and complex, multi-market programmes is advantageous

Benefits

Private Medical Insurance (subject to eligibility)
Income Protection with Employee Assistance Programme (EAP)
Life Assurance
Higher than statutory maternity & paternity benefits
Pension scheme
Flexible working
26 days holiday (increasing with service)
Tech pack
Training opportunities
Wellbeing programme
Oliva mental health platform & counselling
Cycle to Work scheme
Free access to onsite gym (including towel-serviced changing rooms and showers)
Free breakfast daily & healthy weekly lunch (when in office)

About the Company

Intent HQ is a leader and innovator in Customer AI Analytics and Data Science with a blue chip international enterprise customer base and solid financial backing.
Our mission is to become the world’s preeminent Customer Intent platform by bringing together privacy-first signals intelligence, proprietary behavioural AI/ML analytics & uniquely accessible enterprise insights into a single platform.
Clients include Verizon, Orange, HB Reavis, and Zurich Group.
The platform is designed to handle data at enormous scale, with clients seeing significant revenue increases.
Intent HQ is recognised as one of the FT1000 Fast growing companies in Europe for 2022 and 2023.
The company has a talented team of circa 100 people across London, Barcelona, Lisbon, New York & Tel Aviv.
Intent HQ has won AI Company of the year 2024 & Best inTech Employer Women in Tech awards 2022 & 2023.

Equal Opportunity

Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work.
Different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all.
Intent HQ has won two consecutive Women in Tech UK Awards, under the Best Tech Employer (51-149 Employees)’ category & has been shortlisted for the Best Employer for Parental Support award.