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About the Role

The Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment, with a focus on delivering unmatched customer service to guests and clients.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follow through on all client requests.
• Look for opportunities to enhance client’s event.
• Maintain accurate client event information within the Company’s business systems.
• Review daily invoices with client and obtain client’s signature on invoice(s).
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage.
• Ensure all inventory is in good working order and rental condition.
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Graduate or equivalent.
• Prior exposure to audio visual and/or hospitality industry.
• Computer proficiency (hardware, software and networking).
• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organizations skills.
• Strong inter-personal skills.
• Strong verbal, listening and written communication skills.
• Strong customer focus.
• Strong team player orientation.
• Ability to stand or walk for long periods, including up and down stairs.
• Ability to consistently bend and stoop.
• Ability to use hands to hold, handle, or feel.
• Ability to reach with hands and arms.
• Ability to talk, hear and communicate.
• Ability to lift up to 50 pounds occasionally.

Skills

• Audio
• Video/data
• Staging
• Computer operation
• Networking

Work Type

• Part-Time

Education Level

• High School Graduate or equivalent

Salary/Compensations

• $24.21- 25.88/hr.

Benefits

• Generous time off with PTO, holidays and sick/personal days.
• 401k with a contribution match.
• Insurances; health, vision, dental and more.

About the Company

• Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues who demand better.
• With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.
• The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen.
• We’re looking for those people.
• Pinnacle Live is a Collaborative Crusader.
• We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Equal Opportunity

• Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.
• Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions.
• We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.
• We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
• Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members.
• We strive to create an environment where we actively embrace all forms of diversity.