Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Performs a wide variety of duties in support of the retail function to meet the financial services needs of both internal and external clients in all markets served.

Responsibilities

• Answers incoming calls to the Contact Center and responds to client inquiries or identifies appropriate personnel.
• Seeks opportunities to expand customer relationships and maintain knowledge of bank products and services.
• Responds to client inquiries received via email, tracks progress for timely responses.
• Provides electronic banking support, including Web Banking, Mobile Banking, Bill Pay, and Link Live.
• Researches and resolves Check Card and ATM card transaction processing issues for customers.
• Provides deposit and loan account support, answering general inquiries and referring clients to additional products or services.
• Processes basic banking transactions such as account transfers and stop payments.
• Accepts, responds to, and forwards client requests for information and documentation.
• Processes and reviews Mobile Deposit transactions and requests accurately.
• Opens deposit and personal accounts, prepares related documentation, and follows up with clients.
• Adheres to all policies, procedures, and regulations relevant to the Retail Division.
• Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels, and other lines of business.
• Conforms to General Performance Expectations as identified for all employees.

Requirements

• High School Diploma or equivalent with an emphasis in a business curriculum.
• Minimum of 1 year experience in a banking or customer service position preferred.
• Proficient interpersonal skills in dealing with clients, all levels of management and Board members.
• Proficient communication, interpersonal and sales skills.
• Demonstrated proficiency in Microsoft Word, Excel and PowerPoint.

Skills

• Customer Service
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

Location

• 14-county footprint

Work Type

• Full-time

Experience Level

• 1 year preferred

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $15.00 to $23.00 hourly

Benefits

• Profit Sharing/401K Plan
• Health, Dental & Vision Insurance
• Tuition Reimbursement
• Paid time off
• Employee Assistance Program

About the Company

• Build your future with us.
• At the heart of our success is a team of passionate, skilled, and dedicated individuals.
• We’re on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships.
• Our culture is built to attract top talent, celebrate performance, and fuel professional growth.
• As a proud community bank, we believe in giving back to the neighborhoods we serve.
• Supporting local events and organizations across our 14-county footprint isn’t just something we do, it’s who we are.
• It’s our way of saying thank you to the people who make this region an incredible place to live, work, and grow.
• Interested in making a difference while building a rewarding career?
• We invite you to review the job description below and apply today.
• We look forward to learning more about you.
• Together, we build something amazing—and we support you with benefits such as:
• Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential.

Equal Opportunity

• EEO/AA Including Veterans and Disabled