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About the Role

Jil Sander is seeking a Client Advisor for its Flagship Store in New Bond Street to provide an excellent in-store experience, develop customer relationships, and achieve sales goals.

Responsibilities

• Welcome customers and provide an excellent in-store experience, perceiving their needs and expectations.
• Provide necessary information about products and current trends.
• Develop and maintain one-on-one customer relationships using digital tools.
• Maintain accurate records of key customer account activities for ongoing reference.
• Demonstrate brand and product knowledge based on training and industry awareness.
• Achieve personal and store sales goals by managing customer accounts through the sales cycle.
• Respond to product inquiries and attempt to convert them to sales.

Requirements

• 3/4 years of experience in luxury fashion.
• BOH knowledge.
• Proactivity, enthusiasm, fashion knowledge, and problem-solving skills.

Skills

• Strong communication skills in English (verbal, in person, via e-mail, SMS, etc.).
• Ability to handle clients with personal care and empathy.
• Strong attention to detail.
• Results-driven and customer-focused.
• Time management.
• Problem-solving.
• Omni-channel retail orientation.
• Flexible availability, including weekends and holidays.

Location

• New Bond Street

Work Type

• Full-time

Experience Level

• Mid-level

About the Company

• Jil Sander is an international luxury brand led by design, quality, and functionality.
• It delivers an enduring wardrobe for women and men, fusing elements from different genres.
• The brand balances invention and purity of forms, complementing technology with the hand-made, natural with high-performance materials, and feminine with masculine styles.
• The brand was established in 1968 by Mrs. Jil Sander.
• It is directed by Simone Bellotti.
• It was acquired by the OTB Fashion Group in 2021.