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About the Role

Acts as a technical Subject Matter Expert (SME) and point of contact for OCI Hyperscale data center deployments and expansions in a mission-critical operations environment, ensuring deployment activities meet deadlines, SLAs, and quality standards.

Responsibilities

• Completes role largely independently within defined policies and procedures.
• Works across organizations and teams to support new deployments and expansions.
• Supports all work inside the data center and engages resources to resolve issues beyond their expertise.
• Acts as a hardware support expert liaison to other technical and non-technical teams.
• Demonstrates strong adherence to processes and serves as a Process Champion.
• Develops and verifies proper procedures for supporting data center infrastructure.
• Understands when and where to escalate support issues and proactively engages external groups when there are issues affecting data center deployments and operations.
• Provides technical training to peers and more junior DCTs.

Requirements

• Exercises excellent interpersonal and communication skills, both written and verbal.
• Possesses excellent knowledge of networks, operating systems, hardware, concepts, repair, and diagnosis.
• Possesses excellent knowledge of data center design, including electrical and cooling plant operation.
• A good level of spoken English is required.

Location

• On-site

Work Type

• On-site
• Full-time

Benefits

• Flexible medical, life insurance, and retirement options.
• Volunteer programs.

About the Company

• Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care.
• With AI embedded across our products and services, we help customers turn that promise into a better future for all.
• Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
• True innovation starts when everyone is empowered to contribute.
• We’re committed to growing a workforce that promotes opportunities for all.

Equal Opportunity

• We’re committed to including people with disabilities at all stages of the employment process.
• Oracle is an Equal Employment Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
• Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.