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About the Role
A Key Holder collaborates with store management to supervise store operations and lead an engaging and inspiring store environment for customers and the team. This role drives sales, focuses on key metrics, and contributes to team development.
Responsibilities
- Acts as a brand representative reflective of company values.
- Partners with store leadership on creating an engaging customer experience.
- Empowers the team to drive sales through personalized service, styling, and outfitting recommendations.
- Creates inspiring selling initiatives to enhance customer experience.
- Delivers a seamless, omni-channel shopping experience by utilizing systems and applications.
- Acts as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service.
- Actively participates in managing the store environment and customer experience.
- Facilitates an energized pace, team positivity, daily zone management, and sales driving.
- Teaches and shares product knowledge, brand messaging, and customer interaction skills.
- Supports store management in daily opening and closing procedures and operations execution.
- Collaborates to process shipments, restock, and place products while maintaining visual standards.
- Ensures timely and accurate processing of omni-channel orders.
- Adheres to store safety standards, inventory accuracy, and loss reduction.
- Upholds all company policies and procedures to support store profitability.
- Stays current with and responds to communication.
- Contributes to sharing information with the team and participates in meetings and initiatives.
- Guides and develops the Stylist team.
- Takes responsibility for own development and professional growth.
Requirements
- Energy and happiness that is contagious.
- Ability to build relationships naturally.
- Embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast-paced, rapidly evolving environment.
Skills
- Brand Representation
- Customer Service
- Sales Driving
- Omni-channel Experience
- Decision Making
- Multitasking
- Team Leadership
- Product Knowledge
- Visual Merchandising
- Communication
- Mentorship
Location
- 38/39 Duke of York Square, London, SW34LY United Kingdom
Work Type
- Full-time
Experience Level
- Key Holding Position
Benefits
- ‘Life Leave’ - one day a year for significant life events, in addition to annual leave.
- Employee Assistance program for mental, physical, and financial health support.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Up to 40% employee discount at all URBN Brands.
- Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Structured support and continued learning and development.
About the Company
- #FreePeople
Equal Opportunity
- URBN is an Equal Opportunities Employer committed to diversity and inclusion.
- Provides equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
- Employment decisions are based on merit, job requirements, and business needs.