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About the Role

As In Room Dining Coordinator, you will play a key role in the smooth and efficient operation of In Room Dining. Acting as the central point of communication, you will receive and manage guest orders via telephone and digital platforms, ensuring accuracy, efficiency, and a warm, professional service at all times. You will work closely with the kitchen, service teams, and management to ensure orders are delivered correctly and on time, while maintaining Four Seasons standards for quality, care, and attention to detail. This role requires the ability to manage multiple requests simultaneously while maintaining accuracy and a calm, professional approach. It is ideal for someone who thrives in a fast paced, guest focused environment and enjoys organisation, communication, and teamwork.

Responsibilities

Receive and process in room dining orders via telephone and mobile platforms with accuracy and professionalism
Provide clear, friendly, and confident menu knowledge to guests
Coordinate orders with the kitchen and service teams to ensure timely delivery
Communicate daily events, special menus, and guest requests to the wider team
Maintain accurate order records and ensure correct billing procedures
Handle guest enquiries and requests calmly, resolving issues where possible
Uphold Four Seasons service standards and ensure a consistently high level of guest satisfaction

Requirements

Previous experience in Food and Beverage coordination, room service, or hospitality operations
Strong communication skills and confidence speaking with guests
Excellent organisational skills and ability to remain calm under pressure
Attention to detail and a high level of accuracy
A service oriented mindset and professional manner
Comfortable using digital systems and applications
Flexibility to work a rotating schedule including evenings, weekends, and public holidays
Right to Work in the UK

Skills

Communication skills
Organisational skills
Attention to detail
Accuracy
Service oriented mindset
Professional manner
Digital systems and applications

Location

London at Park Lane

Work Type

Full time
40 hours per week

Salary/Compensations

£41,500 annual package inclusive of base salary and service charge

Benefits

Structured 40 hour working week
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub, providing all in one subscriptions for gyms, fitness, mindfulness, therapy, nutrition, and sleep support
Bupa Dental Cover or Bupa Cash Plan
Enhanced maternity and paternity pay
Uniform with complimentary professional dry cleaning from day one
Season Ticket Loan and Cycle to Work scheme available
Access to Stream for greater pay flexibility and discounts
Employee recognition programmes including monthly awards and events
Annual themed team events plus regular social, charitable, and sporting activities

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes.
Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.