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About the Role

Coordinate end-to-end implementation activities for merchant integration and optimization initiatives, acting as a central point of coordination between merchants, internal teams, and technical stakeholders.

Responsibilities

• Coordinate end-to-end implementation activities for merchant integration and optimisation initiatives.
• Act as a central point of coordination between merchants, internal teams, and technical stakeholders.
• Track and manage implementation plans, milestones, risks, and dependencies across multiple projects.
• Analyse merchant requirements and ensure alignment with product capabilities and implementation approach.
• Assist in reviewing transaction performance data (approval rates, declines, fraud outcomes) to support optimisation opportunities.
• Coordinate execution of changes across payment configurations, transaction routing, fraud and risk settings, and integration updates.
• Work to ensure performance improvements are made for customers based on analysis on performance data.
• Work closely with Implementation Managers, Merchant Success Manager, and Optimisation Specialists to execute required changes.
• Ensure accurate and timely communication of project status, risks, and issues to stakeholders.
• Contribute to continuous improvement of processes, tools, and frameworks.
• Support internal and customer-facing reporting on ticket progress and outcomes.
• Build strong working relationships with merchants to ensure a positive customer experience.
• Stay up to date with payment products, platforms, and industry best practices.
• Perform other related duties as assigned.

Requirements

• Strong organisational and coordination skills with the ability to manage multiple projects simultaneously.
• Good analytical capability, with the ability to interpret data and identify trends or issues.
• Experience in payments, eCommerce, implementations, or project coordination preferred.
• Basic understanding of payment processing and authorisation flows, system integrations and APIs, and digital customer journeys.
• Ability to manage stakeholders across business and technical teams.
• Strong communication skills, both written and verbal, with the ability to simplify technical concepts.
• Proactive problem-solving mindset with attention to detail.
• Ability to prioritise effectively in a fast-paced, client-facing environment.

Skills

• Payment configurations
• Transaction routing
• Fraud and risk settings
• Integration updates
• Payment processing
• Authorisation flows
• System integrations
• APIs
• Digital customer journeys
• Stakeholder management
• Communication skills
• Problem-solving
• Prioritisation

Location

• Global

Work Type

• Full-time

Experience Level

• Preferred experience in payments, eCommerce, implementations, or project coordination

About the Company

• Global Payments and Worldpay recently joined forces.
• Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.