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About the Role

The Real-Time Market Data (RTMD) team operates and supports the firm's mission-critical market data infrastructure, powering electronic trading, risk management, and front-office applications globally. This position focuses on North American trading and 24-hour market data platforms, with secondary support for Asia-Pacific exchanges. The role involves proactive monitoring, incident management, user support, and driving operational excellence through AI-enabled workflows and automation. The ideal candidate has a strong ownership mentality, excellent communication skills, and the ability to resolve issues proactively.

Responsibilities

Perform proactive real-time monitoring of mission-critical market data systems supporting global electronic trading.
Detect potential issues before they become production incidents and take preventative actions to minimize business impact.
Act as the primary operational interface for Trading, Technology, Infrastructure teams, and external vendors.
Investigate, troubleshoot, and resolve production issues independently with minimal escalation to Engineering teams.
Provide technical support for real-time market data services, applications, and distribution platforms.
Manage production incidents from identification through resolution and post-incident review.
Leverage AI tools and technologies to improve troubleshooting, operational efficiency, documentation, knowledge management, and incident response.
Identify automation opportunities and drive operational improvement initiatives.
Support exchange initiatives, market structure changes, weekend testing, production deployments, and disaster recovery exercises.
Develop and maintain operational procedures, runbooks, monitoring standards, and knowledge repositories.
Continuously improve platform reliability, operational controls, and service quality.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent.
3+ years of experience in Production Management, Application Support, Technical Operations, Site Reliability Engineering (SRE), or related disciplines.
Strong experience supporting mission-critical production environments.
Experience utilizing AI tools, AI-assisted workflows, Generative AI platforms, or operational automation solutions to improve productivity and operational effectiveness.
Strong knowledge of Unix/Linux operating systems and troubleshooting.
Good understanding of networking fundamentals: TCP/IP, UDP, Multicast.
Network diagnostics and troubleshooting.
Experience supporting end users and managing production incidents in a time-sensitive environment.
Excellent verbal and written communication skills.
Strong analytical skills with a proactive and ownership-driven mindset.
Ability to effectively manage multiple priorities in a fast-paced trading environment.

Skills

Perl scripting
Python scripting
Market data systems
Exchange connectivity
Electronic trading platforms
Monitoring platforms
Observability platforms
Splunk
Grafana
Geneos
AI-powered operational tools
AI-powered bots
AI-powered agents
AI-powered workflow automation solutions

Location

North America
Asia-Pacific

Work Type

Full-time

Experience Level

3+ years of experience

Education Level

Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent.

Benefits

Attractive and comprehensive employee benefits and perks

About the Company

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals.
We have been operating for 90 years.
Our values include putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back.
We support our employees and their families at every point along their work-life journey.
We advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values.
Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world.
In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society.

Equal Opportunity

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.
Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.