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About the Role

In this role, you will be the technical implementation force behind our AI-powered Customer Care strategy. As a central interface between Operations, IT, and Product, you will ensure that our sales teams become noticeably more productive through AI, contributing to our mission to improve healthcare for everyone.

Responsibilities

• Conceive, develop, and support AI agents on modern AI platforms (e.g., Dust, Claude, ChatGPT), from prototype to continuous optimization in production.
• Identify repetitive tasks in daily sales activities and automate them using AI and scripts, with a measurable impact on sales productivity.
• Build and maintain the technical connection between CRM systems and AI platforms, automate data flows, and ensure agents can access current and reliable data.
• Systematically develop and iterate prompts based on user feedback, A/B tests, and quality metrics.
• Act as the central point of contact for all technical AI topics.
• Serve as the connection between Sales, IT, and AI tooling, translating business requirements from daily sales activities into technical solutions and bringing together the right stakeholders from Sales Leadership, Sales Excellence, and Product.
• Establish metrics for the usage and quality of our AI tools, make adoption visible, and derive measures for continuous development from them.

Requirements

• Several years of professional experience in a technical role, e.g., AI Engineering, Sales Operations, or RevOps, ideally in a SaaS or tech scale-up environment.
• Practical experience in building and operating AI agents or AI-powered workflows, from initial design to production operation (e.g., with Dust, ChatGPT, Claude, LangChain, or similar tools).
• Sound Salesforce knowledge: understanding the data model and how to integrate CRM data into AI systems (API, Flows, Reports, Data Management).
• Technical understanding: ability to read and adapt scripts, understanding how APIs and webhooks work, and working with automation tools like Make, n8n, or Zapier.
• Analytical thinking and strong communication skills: structured problem-solving, independent work, and ability to explain technical concepts to non-technical stakeholders.
• Fluent German and English language skills at C1 level.
• Sound knowledge in Python, JavaScript, or other scripting languages.
• Experience working with or within large sales organizations.
• Knowledge of BI tools such as Tableau or Metabase.

Skills

• AI Agent Development
• Workflow Automation
• CRM-AI Integration
• Prompt Engineering
• Quality Assurance
• Salesforce
• API
• Webhooks
• Make
• n8n
• Zapier
• Python
• JavaScript
• BI Tools
• Tableau
• Metabase

Location

• Berlin

Work Type

• Full-time
• Hybrid (2 days home office / week)
• Onsite

Experience Level

• Senior

Benefits

• Doctolib-sponsored Deutschlandticket for office or hybrid work
• Company health insurance with great additional benefits
• 28 vacation days + 1 additional day for every full calendar year of employment (max. 30 days)
• Participation in Doctolib's long-term employee participation program DoctoGrowth
• Possibility to work from abroad up to 10 days a year
• Company pension plan (bAV) with a 40% employer contribution (15% during probation)
• The Doctolib Parent Care Program, including one month of extra parental leave and more
• Free mental health and coaching sessions via an external partner
• Healthy snacks and a regular breakfast buffet
• Meal vouchers
• Subsidized sports activities with our partner Urban Sports Club
• Offer for caregiving and employees with disabilities including flexible working hours, additional medical leave, and psychological support

About the Company

• Doctolib is in a dynamic growth phase. Accelerating this growth further is the mission of our Operations Team.
• We pursue the vision of improving the health of everyone. This is also reflected in recruiting.
• The more diverse our team and ideas are, the more our product will be able to improve the health of our users. Therefore, we invite you to apply with us, regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.
• All information provided will be processed by Doctolib for application management. For details on data processing, please click here. For questions or if you wish to exercise your rights, please contact hr.dataprivacy(at)doctolib.com.

Equal Opportunity

• We evaluate applications exclusively on the basis of qualification and motivation. Discrimination is not tolerated here.
• To ensure equal opportunities, you can refrain from providing information such as photos, age, etc. in your application.
• Please let us know what arrangements we can make to support you in the best possible way.