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About the Role

We are looking for an enthusiastic IT Admin/Systems Engineer to join our infrastructure team. In this role, you will be primarily responsible for providing technical troubleshooting and resolution to all computer hardware and software issues while maintaining a positive, professional, customer service mind-set. You will also learn the ropes of a complex, full-stack environment, working closely with a senior technical staff to support and maintain critical IT Infrastructure. This is a foundational role for someone passionate about operations and automation, eager to apply classroom knowledge to real-world corporate policies and procedures.

Responsibilities

Perform IT & AV product and service procurement, routine repairs, maintenance, and upgrades to existing systems in accordance with standard operating procedures (SOPs).
Receive detailed instructions on day-to-day maintenance and troubleshooting tasks and work on project tasks with the guidance provided from senior IT & AV engineers.
Apply company policies and procedures to resolve routine technical issues.
Provide first-line IT & AV support and troubleshooting for routine infrastructure issues, applying standard runbooks and escalation paths to quickly restore service, while documenting symptoms, actions taken, and outcomes with our IT ticketing systems.
Work under supervision to understand and execute existing scripts to increase operational efficiency.

Requirements

Professional degree (BA/BS in Computer Science, Information Technology, or equivalent) with 5-10 years of relevant professional experience.
Fundamental understanding of Microsoft Technologies, MscOS, basic networking, and virtualization concepts.
Recent hands-on technical support experience with Windows 11, MacOS, Microsoft Office, Google Workspace, Active Directory, system imaging, VPN, network connectivity including 802.11x, PC and Apple hardware, and mobile devices.
Recent experience with video conference room device maintenance such as Zoom and onsite/remote hybrid event support.
A strong desire to learn Windows/Intune, MacOS/Jamf, VMWare ESX, Cloud environments (AWS/Azure), Video Conferencing systems, and automation tools.
Interest in using AI tools responsibly to accelerate learning, speed up troubleshooting, and generate playbooks.
Passion, drive, energy, and a great attitude!
Comfortable following established practices as you develop your professional skill set.
Business level Japanese and English both in written and verbal.

Skills

Microsoft Technologies
MscOS
Basic networking
Virtualization concepts
Windows 11
MacOS
Microsoft Office
Google Workspace
Active Directory
System imaging
VPN
Network connectivity including 802.11x
PC and Apple hardware
Mobile devices
Zoom
Windows/Intune
MacOS/Jamf
VMWare ESX
Cloud environments (AWS/Azure)
Video Conferencing systems
Automation tools
AI tools

Location

Tokyo Office
Japan & Korea onsite
JAPAC regions remotely

Work Type

Full time
Onsite
Remote

Experience Level

5-10 years of relevant professional experience

Education Level

Professional degree (BA/BS in Computer Science, Information Technology, or equivalent)

About the Company

Our Mission At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.
We are looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Equal Opportunity

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.