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About the Role

Gallagher Bassett is seeking a Team Manager for their CBD branch to deliver exceptional claims service and leadership under the Icare NSW workers compensation scheme. This role involves overseeing daily operations, ensuring professional and customer-focused service through effective leadership, coaching, and mentorship to drive outstanding service performance.

Responsibilities

• Contribute to shaping culture through high levels of people engagement, recognizing diversity and increasing people's satisfaction and pride in goals.
• Monitor service performance by establishing clear goals, tracking progress, ensuring timely feedback, providing support, addressing performance deficiencies, and recognizing exceptional performance.
• Lead and mentor the claims team, providing coaching and professional support to ensure they reach their full potential.
• Analyze team performance trends and projections, implementing remedial action to resolve issues.
• Promote a culture that ensures compliance with business processes.
• Identify areas of opportunity within the team and business to improve outcomes for customers and people.

Requirements

• Leadership experience within the workers compensation industry.
• Experience leading teams in fast-paced and high volumes environments is highly regarded.
• Knowledge of general business and administrative practices and managing cost-effective business activities.
• Experience in managing performance and/or exposure to all technical and regulatory requirements for medical only or simple personal injury claims.
• Excellent verbal and written communication skills.
• Ability to interact professionally with a diverse group of stakeholders.
• Proven history of leading, managing, and developing a team with diverse and specialized skills.
• Demonstrated experience in the delivery of specialized return to work or technical claims services.
• Must have the right to live and work in Australia.
• Unsolicited agency applicants will not be considered.

Skills

• Leadership
• Coaching
• Mentorship
• Performance Management
• Communication
• Stakeholder Management

Location

• CBD

Work Type

• Hybrid

Experience Level

• Leadership experience

Education Level

• Tertiary qualification in business or management is highly regarded.
• Industry specific qualifications in another relevant field e.g. PIEF Cert IV Case Management would be highly regarded.

Benefits

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave
• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!

About the Company

• Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).
• Focuses on managing insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
• Has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne, and Sydney, employing over 1000 staff.
• Returned to the NSW workers compensation arena in 2023.
• Globality provides stability, and local leadership allows for innovation and support.
• Gallagher has a 95-year commitment to sustainability and supporting communities.
• Embraces employees' diverse identities, experiences, and talents.

Equal Opportunity

• Gallagher Bassett is an Equal Opportunity Employer.
• Indigenous Australian applicants are encouraged to apply.
• A member of the Diversity Council Australia, recognizing and embracing diversity in the workplace.
• Will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship.
• Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination based on protected characteristics.
• Equal employment opportunity will be extended in all aspects of the employer-employee relationship.
• Will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.