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About the Role

This role is responsible for managing key relationships with the largest national and international retail chain customers, understanding their business needs, and positioning Schneider's solutions for customer success. You will work closely with the Small & Mid-Size Buildings Segment Lead and other internal teams to drive growth and ensure customer satisfaction.

Responsibilities

• Develop strong, long-term relationships with customers, gaining a detailed understanding of their business needs and strategic direction.
• Stay informed on market trends and develop a deep understanding of the retail segment, including customer requirements and expectations.
• Think expansively about the value we can provide across our full breadth of offerings.
• Create compelling ideas, aligning our solutions to suit customers’ current and future requirements.
• Proactively lead the account planning process, collaborating within the account team to develop a “One Schneider” customer-facing strategy and value proposition.
• Drive new business growth through identifying new opportunities and improving existing areas.
• Enhance customer engagement by building networks at all levels within the customer’s ecosystem.
• Lead customer success for new digital retail offerings, ensuring high satisfaction throughout rollout.

Requirements

• Previous experience in account management.
• Strong sales, negotiation, and presentation skills.
• Ability to analyse customer satisfaction data and develop corrective actions.
• Good knowledge of contracting and tendering procedures.
• Knowledge of relevant statutory requirements and Australian Standards within the industry.
• Exceptional relationship-building skills (essential).
• High-level technical capability and understanding.
• Must have working rights in Australia at the time of application.
• Must submit an online application.

Skills

• Deep understanding of retailers, stakeholders, and the retail industry.
• Passion for sustainability, technology, and the digitisation of assets across portfolios.
• Technical background or strong technical understanding from a customer side (e.g., Asset Managers, Building Managers, Facility Managers).
• Thrive in a fast-paced, ever-changing environment.
• Proven success in building and maintaining strategic relationships with key decision-makers and stakeholders.
• Comfortable working with new digital offerings under development.

Location

• Melbourne
• Sydney

Work Type

• Full-time

Experience Level

• Senior

Education Level

• Degree, certificate, or diploma in a relevant field.

Benefits

• Generous sales incentives.
• Flexible working arrangements.
• Global Family Leave.
• Option to participate in our Share Program, with discounts and company contributions.
• Opportunity to purchase additional annual leave.
• Discounts at major vendors such as Clipsal, JB Hi-Fi, and Hoyts through our employee rewards schemes.
• Continuous training on Schneider products.
• Exposure to a market leader in building management, optimisation, and energy monitoring.
• Global support at your fingertips.
• A well-balanced, inclusive team environment.

About the Company

• Our business creates smart, integrated, multi-layered solutions that specialise in combining building services and intelligent automated systems.
• Our future-ready platform for retailers—both for new developments and existing assets—is designed to deliver improved sustainability, resiliency, hyper-efficiency, and people-centricity.
• Schneider Electric values and behaviors are the foundation for creating a great culture to support business success.
• IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork.
• Contribute to turning sustainability ambition into actions.
• Achieve a more resilient, efficient, and sustainable world.
• €36 billion global revenue
• +13% organic growth
• 150 000+ employees in 100+ countries
• #1 on the Global 100 World’s most sustainable corporations.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
• We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.
• We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
• At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
• Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Equal Opportunity

• Schneider Electric is an Equal Opportunity Employer.
• It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.