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About the Role
The Technical Service Specialist provides support to Abbott's customer base, handling installations, deinstallations, repairs, instrument upgrades, and basic customer training. This role is crucial for ensuring customer satisfaction and operational efficiency of diagnostic tools.
Responsibilities
- Schedule and perform planned maintenance (PM) activities
- Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
- Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
- Assist with customer business reviews
- Schedule, perform and document hardware and software updates (TSBs)
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
- Perform basic technical coaching and training to other Technical Service Specialists
Requirements
- Proven track record in a similar position, supported by management and customer references
- Successful engagement with customers, specifically key stakeholders, and lab staff
- Excellent product and industry knowledge
- Excellent experience and process skills of the business functions service delivery
- Excellent communication skills
- Ability to identify and drive resolution of issues
- Technical expert for product line responsibility
- Coaching and training skills
- Excellent experience in use of analytical tools and software
- Driving a personal auto or company car or truck, or a powered piece of material handling equipment
Skills
- Installation
- Deinstallation
- Repairs
- Instrument hardware or software upgrades
- Customer training
- Planned maintenance
- Site inspections
- IQOQ procedures
- Business reviews
- Hardware and software updates
- Technical coaching
- Analytical tools
- Software
Location
- London
- Remote
Work Type
- Field Services
- Travel: Yes, 75 % of the Time
Experience Level
- N/A
Education Level
- Bachelor's degree or equivalent experience required
- Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
Salary/Compensations
- N/A
Benefits
- Competitive salaries
- Superb defined contribution pension scheme
- Private healthcare
- Life assurance
- Flexible benefits scheme
About the Company
- Abbott Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions.
- Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health.
- We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life.
- Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
- Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics.
- Our products offer automation, convenience, cost-effectiveness, and flexibility.
- Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
- Abbott is about the power of health.
- For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more.
- With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life.
- Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
- The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people.
- They push the boundaries to help manage and treat some of life’s greatest health challenges.
Equal Opportunity
- An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.