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About the Role

Kraken is seeking a Client Delivery Lead to support European clients through technology transformation journeys, focusing on long-term migration projects. This role involves managing a tech domain, partnering with technology and operational teams, and refining solutions to leverage Kraken's platform capabilities. The position requires a deep understanding of the Kraken platform, client needs, and the ability to bring technology, people, and processes together for client innovation.

Responsibilities

Manage client relationships with counterparts, including product owners and business owners.
Serve as the primary point of contact for technical development and issue resolution with customers for specific domain/product issues.
Act as the knowledge base for Kraken's functionality and delivery processes.
Triage incoming requests and communicate client priorities internally.
Summarize and articulate client needs, considerations, and timelines to facilitate platform development.
Support the engineering team in delivering product features.
Challenge clients to adopt new ways of thinking about tech development, embracing continuous iteration and deployment.
Work closely with Kraken's product managers and developers to request development needs.
Act as a liaison between clients and Kraken's product/development teams.
Adapt to ways of working aligned with Kraken's development style.
Bring technology, people, and processes together to innovate improvements for clients.

Requirements

Strong client delivery and/or product ownership experience.
Agile delivery experience.
Experience in product management and customer journeys.
Solid understanding of technology and associated trends.
Excellent communication, collaboration, and presentation skills.
Strong influencing skills and ability to challenge traditional ways of thinking.
Experience working with significant complex delivery pipelines for clients.
Patience and initiative to understand and support clients through large transformations.
Time management and a get-stuff-done attitude.
Comfortable with ambiguity and an ever-changing environment.
Self-starter willing to solve problems and flex outside typical job roles.
Committed to Kraken's delivery principles: simplicity, client benefit, and efficiency.
Ability to challenge beliefs and see through multiple viewpoints.
Willingness to reach beyond remit to support the client.
Fluent English and German language skills.
Consulting experience is a plus.
Previous experience in the electricity/utilities market in Germany or another European country is a strong 'nice to have'.

Skills

Problem solving
Solutions oriented mindset
Client relationship management
Technical development
Product management
Customer journeys
Agile delivery
Communication
Collaboration
Presentation
Influencing
Challenging traditional thinking
Time management
Adaptability

Location

European based
Travel is expected

Work Type

Individual contributor
Full-time

Experience Level

Client delivery and/or product ownership experience
Product management experience
Agile delivery experience
Consulting experience (plus)

About the Company

Kraken powers innovative global developments in energy, focusing on creating a smart, sustainable energy system.
The company's operating system for energy optimizes renewable generation, enhances grid intelligence, and enables excellent customer experiences.
Kraken builds the most AI-driven, innovative platform for energy management, including CIS, billing, meter data management, CRM, and AI-driven communications.
The company is transforming the energy industry to build a better, more sustainable future.
Kraken has been licensing its platform for over 4 years, transforming businesses through migrations and operating model changes.
The company operates as a flat and agile organization.
Kraken is building a universal platform to benefit from shared development for the green energy transition.
Kraken aims to change customer lives and tackle the climate crisis through its platform.

Equal Opportunity

As an equal opportunity employer, Kraken does not discriminate on the basis of any protected attribute.
The company is committed to providing equal opportunities, an inclusive work environment, and fairness for everyone.
Encourages applications from individuals who may not meet 100% of the job requirements.
Seeks genuinely decent people who are honest and empathetic.