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About the Role
Quest Global is seeking a Field Service Manager for semiconductor manufacturing equipment. This role involves managing field services, overseeing startup operations in local factories, and acting as a bridge between overseas projects and domestic customers. The position requires extensive travel and involves training and managing field service engineers, as well as facilitating communication between engineers and clients.
Responsibilities
- Manage semiconductor manufacturing equipment field services.
- Manage startup operations for semiconductor manufacturing equipment in local factories.
- Act as a bridge for semiconductor manufacturing equipment field services, connecting overseas projects with domestic customers.
- Undertake overseas and domestic business trips for field service management.
- Train and manage field service engineers for semiconductor manufacturing equipment.
- Facilitate communication between engineers and customers in English.
Requirements
- Minimum of 5 years of experience in field engineering and startup operations for semiconductor manufacturing equipment.
- Minimum of 3 years of experience managing subordinates.
- Ability to understand requirements from clients and team members.
- Strong teamwork capabilities.
- Experience in troubleshooting semiconductor manufacturing equipment.
- Willingness and ability to travel domestically and internationally for business for several weeks.
- English proficiency with a TOEIC score of 700 or higher and at least 5 years of work experience using English.
- Native or N1 level Japanese language skills.
Skills
- Field Service Management
- Semiconductor Manufacturing Equipment
- Startup Operations
- Troubleshooting
- Team Management
- Cross-cultural Communication
- English
- Japanese
Location
- Tokyo
- Sendai
Work Type
- Permanent Employee
- Full-time
Experience Level
- 5+ years in field engineering and startup operations
- 3+ years in management
Salary/Compensations
- Full annual salary system (1/12 paid monthly)
Benefits
- Annual salary increase
- Commuting allowance (up to 20,000/month)
- Overtime allowance
- Social insurance (Welfare pension, Health insurance, Employment insurance, Worker's Accident Compensation Insurance)
- Health checkups (for dependents, medical checkups, gynecological checkups)
- Retirement at 65
- In-house training system (online)
- 3-month trial period with no change in duties or benefits
About the Company
- Quest Global is an engineering services provider with over 25 years of experience.
- The company believes in making a positive difference and contributing to a brighter future.
- They foster a culture where diverse individuals are empowered to solve problems better and faster.
- Known for extraordinary people who make the impossible possible.
- Questians are driven by hunger, humility, and aspiration.
- Company culture is key to making a true difference in every industry.
- Teams invest time in internal culture work to ensure all voices are heard.
- Believes in the diversity of thought, respect, and belonging.
- Embraces unique differences to solve the world's hardest engineering problems.
- Has over 21,000 difference-makers in the workplace.
Equal Opportunity
- Measures to prevent passive smoking: Yes (no smoking indoors)