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About the Role

In this role, you will be the technical implementation force behind our AI-powered Customer Care strategy. As a central interface between Operations, IT, and Product, you will ensure that our sales teams become noticeably more productive through AI, contributing to our mission to improve healthcare for everyone.

Responsibilities

• Conceive, develop, and manage AI agents on modern AI platforms (e.g., Dust, Claude, ChatGPT), from prototype to continuous optimization in production.
• Identify repetitive tasks in daily sales activities and automate them using AI and scripts, with a measurable impact on sales productivity.
• Build and maintain the technical connection between CRM systems and AI platforms, automate data flows, and ensure agents can access current and reliable data.
• Develop and iterate prompts systematically based on user feedback, A/B tests, and quality metrics.
• Act as the central point of contact for all technical AI topics.
• Serve as the connection between Sales, IT, and AI tooling, translating business requirements from daily sales activities into technical solutions and bringing together the right stakeholders from Sales Leadership, Sales Excellence, and Product.
• Establish metrics for the usage and quality of our AI tools, make adoption visible, and derive measures for continuous development from them.

Requirements

• Several years of professional experience in a technical role, e.g., AI Engineering, Sales Operations, or RevOps, ideally in a SaaS or Tech Scale-up environment.
• Practical experience in building and operating AI agents or AI-powered workflows, from initial design to production operation (e.g., with Dust, ChatGPT, Claude, LangChain, or similar tools).
• Sound Salesforce knowledge: Understand the data model and how to integrate CRM data into AI systems (API, Flows, Reports, Data Management).
• Technical understanding: Ability to read and adapt scripts, understand how APIs and webhooks work, and work with automation tools like Make, n8n, or Zapier.
• Analytical thinking and strong communication skills: Solve problems in a structured manner, work independently, and be able to explain technical concepts to non-technical stakeholders.
• Fluent German and English language skills at C1 level.
• Sound knowledge in Python, JavaScript, or other scripting languages.
• Experience working with or within large sales organizations.
• Knowledge of BI tools such as Tableau or Metabase.

Skills

• AI Agent Development
• Workflow Automation
• CRM-AI Integration
• Prompt Engineering
• Quality Assurance
• Salesforce
• API
• Webhooks
• Make
• n8n
• Zapier
• Python
• JavaScript
• BI Tools
• Tableau
• Metabase

Location

• Berlin

Work Type

• Full-time
• Hybrid (2 days home office / week)
• Permanent

Experience Level

• Senior

Benefits

• Doctolib-sponsored Deutschlandticket for office or hybrid work.
• Company health insurance with excellent additional benefits.
• 28 vacation days + 1 additional day for each full calendar year of employment (max. 30 days).
• Participation in Doctolib's long-term employee participation program DoctoGrowth.
• Option to work from abroad for up to 10 days per year.
• Company pension plan (bAV) with a 40% employer contribution (15% during probation).
• The Doctolib Parent Care Program, including one extra month of parental leave.
• Free mental health and coaching sessions through an external partner.
• Healthy snacks, regular breakfast buffet, and meal vouchers.
• Subsidized sports activities with our partner Urban Sports Club.
• Support for caregiving and employees with disabilities, including flexible working hours, additional medical leave, and psychological support.

About the Company

• Doctolib is in a dynamic growth phase. We are driven by the mission to improve healthcare for everyone.

Equal Opportunity

• We evaluate applications solely on the basis of qualification and motivation. Discrimination is not tolerated.
• The more diverse our team and ideas are, the more our product will improve the health of our users. Therefore, we invite you to apply regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.
• To ensure equal opportunities, you can omit information such as photos, age, etc., in your application.
• Please let us know what accommodations we can make to support you best.