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About the Role

This role is the first point of contact for customer telephone and online inquiries, responsible for efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales inquiries, and booking customer vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximize opportunities, always ensuring the highest levels of customer care and service.

Responsibilities

Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
Record customers details and requirements when handling an enquiry
Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
Provide customer estimates according to company policy on schedules, times and pricing
Make outbound calls to customers when ordered parts have arrived and arrange a booking
Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

Requirements

Must be eligible to work in the UK

Skills

Excellent verbal & written communication skills
Confident at resolving complex issues
Excellent administration & IT skills

Location

Bromley

Work Type

Office-based
Monday – Friday, on varying shift patterns, 8am to 5pm/8.30am to 5.30pm/9am to 6pm (40-hour week)
Saturdays on a rota basis 8am – 2pm (currently 1 in 6) to be paid as additional hours

Experience Level

Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.

Salary/Compensations

Basic Salary: £26,540.80 OTE £31,580.80 per annum.

Benefits

Invests in personal development and training
Wide range of market leading benefits

About the Company

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.
As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do.
We strive to create great experiences through a team that genuinely cares about our customers.