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About the Role
As an Account Representative, you will be responsible for contacting customers on behalf of clients regarding overdue accounts. Your primary goal is to offer practical repayment solutions to customers with arrears, helping them to get back on track. This role offers award-winning training, a collaborative team environment, and opportunities for career advancement within financial services.
Responsibilities
- Manage outstanding accounts from clients across leading industries and institutions
- Make and receive a high volume of calls
- Collaborate with customers to find fair and sustainable repayment solutions
- Confidently navigate conversations, handling objections with patience and a problem-solving mindset
- Maintain adherence to industry regulations and compliance frameworks
Requirements
- Excellent communication skills (verbal & written)
- Persistence and resilience in challenging conversations
- Natural flair for problem-solving
- Confidence with computer systems and agile to learn new ones
- Share a passion for results in a fast-paced, target driven environment
- A willingness to learn, take feedback and grow
- Permanent full-time (38 hours) position
- Contact Centre operates from 7:30 am to 7:00 pm, Monday to Friday
Skills
- Communication
- Resilience
- Problem-solving
- Computer systems proficiency
- Learning agility
Location
- Parramatta CBD
Work Type
- Hybrid
- Full-time
- No weekends
Experience Level
- Entry level (no collections experience required)
Education Level
- Certificate III in Financial Services
Salary/Compensations
- Monthly bonuses
Benefits
- Hybrid work flexibility after 3 months (3 days office, 2 days WFH)
- Paid training
- Ongoing coaching
- Career progression pathways
- Certificate III in Financial Services
- Discounts and perks via employee benefits platform
- Health and wellbeing initiatives (24hr EAP support, discounted gym, health insurance, online fitness)
- Breakfast and fresh fruit in the office
- Paid volunteer days
- Option to purchase extra annual leave
- Regular team events
- ‘Dress for Your Day’ culture
- End-of-Trip Facilities (bicycle storage and showers)
About the Company
- Collection House is one of Australia’s largest and most respected end-to-end receivables management companies and a part of Credit Corp Group.
- An ASX-listed company with over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA.
- Works closely with regulators to provide sustainable financial solutions with the objective of improving customers’ circumstances as a pathway to mainstream financial inclusion.
Equal Opportunity
- The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community.
- Committed to an inclusive and diverse workplace through attracting and retaining a workforce that reflects the community.
- Encourage applications from all culturally diverse backgrounds.
- Committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples.
- Encourage applicants from Aboriginal and Torres Strait Islander descent to apply.