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About the Role
As a Case Coordinator, you will provide personalised and responsive case coordination services to clients, helping them navigate complex systems and empowering them to reach their goals through compassionate, culturally safe, and trauma-informed support.
Responsibilities
- Conduct thorough assessments to determine client eligibility
- Work with clients to create and regularly update personalised case plans
- Assist clients with referrals to appropriate community supports and resources
- Ensure client safety by performing risk assessments and creating safety plans
- Maintain accurate record keeping
- Build strong relationships with clients and their families using strengths-based and culturally sensitive approaches
Requirements
- Tertiary qualifications in Human Services or related discipline (minimum Certificate IV with relevant experience)
- Case coordination experience, including developing and implementing case plans
- Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education
- Experience managing clients with complex physical and mental health issues
- Working understanding of current casework practices for culturally and linguistically diverse clients
- Successful completion of probity checks including National Criminal History Record Check and relevant state-based checks
Skills
- Case coordination
- Client assessment
- Case planning
- Risk assessment
- Safety planning
- Record keeping
- Strengths-based approach
- Culturally sensitive communication
- Mental health support
- Domestic violence sector knowledge
- Multilingual communication
Location
- Parramatta, Australia
Work Type
- Max-term 6 months
- Full-time
- 38 hours per week
- Hybrid (Office/Home)
Education Level
- Tertiary qualifications in Human Services or related discipline
- Minimum Certificate IV
Salary/Compensations
- Generous salary packaging benefits up to $18,550 per year, tax-free
Benefits
- Flexible working arrangements
- Fitness passport
- Discounted health insurance
- Travel club membership
- 24/7 management support via National After-Hours Support Service
About the Company
- Life Without Barriers provides compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees through the National Immigration Support Service (NISS).
Equal Opportunity
- We want to employ people who reflect the diversity of our clients.
- We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
- Candidates with disabilities who require adjustments to the recruitment process can visit our careers page for support.