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About the Role

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Responsibilities

Primarily responsible for handling inquiries via phone regarding remote monitoring services for medical institutions and clinics.
Provide first-level support for usage and operational questions.
Input call details.
Confirm and resend data if not received (using FAX function, etc.).
Handle the setup of service-utilizing facilities (web configuration).

Requirements

Experience in customer support via phone.
Practical experience in the medical industry.
PC skills (Microsoft Office: Excel, Word, PowerPoint).
Experience using iPads.
Ability to prioritize accuracy in work and perform confirmation tasks carefully.
Ability to appropriately confirm and consult when facing uncertain situations or irregularities, rather than proceeding with self-judgment.
Comfortable communicating via chat tools like Teams, able to interact concisely and politely in a way that is easily understood.
Ability to correctly understand work manuals and operational rules, and to proceed with tasks by independently confirming necessary information.

Skills

Microsoft Office (Excel, Word, PowerPoint)
iPad usage
Chat tools (e.g., Teams)
Microsoft Office (PowerAutomate)

Location

Shinagawa Headquarters
Remote

Work Type

Remote Main

Experience Level

Customer support experience

Education Level

Bachelor's degree or higher (any faculty/department)

Benefits

Annual childcare support up to 360,000 yen
6 weeks of leave for family caregiving or adoption
Babysitter and daycare matching services
Career development including mentoring programs and e-learning
Internal career network supporting women's advancement
Company stock purchase plan
Commuting allowance
Overtime pay
Holiday work pay
Annual paid leave
Sick leave
Menstrual leave
Maternity/Paternity leave
Personal sick leave (for treatment/regular check-ups related to disability with documentation)

About the Company

Medtronic is a global leader in healthcare technology.
Our Mission is to alleviate pain, restore health, and extend life.
We have 95,000 employees working across more than 150 countries.
We develop innovative medical technologies that improve the lives of 72+ million patients each year.
The Cardiac Rhythm Management (CRM) department handles implantable cardiac pacemakers, implantable cardioverter-defibrillators, and other implantable cardiac devices.
Medtronic is a Pioneer in this field and continues to be a top manufacturer contributing to healthcare.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.
We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.
Our industry leadership comes from the passion and ingenuity of our people.
Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work.
Speed and decisiveness run through our DNA.
Diverse perspectives inspire our bold answers to any challenge that comes our way.
We deliver results the right way, breakthrough after patient breakthrough.
Experiences that put people first. Respect for people is the hallmark of our humanity.
Life-transforming technologies. No matter your role, you contribute to technologies that transform lives.
Better outcomes for our world. Our Mission to improve human welfare drives us.
We advance healthcare, society, and equity with every design, inside and outside our walls.
Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation.
You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.