Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Shop Manager holds overall responsibility for their shop, driving performance through managing KPIs, ensuring excellent customer experiences, developing the team, and strengthening White Stuff's local community presence.

Responsibilities

• Train, drive, and coach the team to deliver an amazing in-store customer experience.
• Ensure the team meets customer needs through multichannel shopping and endless aisle orders.
• Engage customers with the brand through email newsletter sign-ups, purchase tagging, and e-receipts.
• Evaluate floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity.
• Ensure the team understands product features and can explain them to customers.
• Maintain excellent product and shop standards at all times.
• Implement brand VM standards and layouts, making placement decisions to best suit the shop, market, and customer.
• Create a commercial environment where the team consistently evaluates floor layout and KPIs and takes appropriate action.
• Evaluate shop product package and provide feedback on commercial opportunities.
• Optimize stock levels for sales opportunities and liaise with Merchandising.
• Maximize commercial opportunities to increase sales and coach the team to implement these.
• Ensure the shop operates within set budgets.
• Lead the coordination of promotions, incentives, and key trading weeks.
• Develop the team's knowledge and skillset using provided tools.
• Foster a positive team atmosphere focused on delivering results.
• Lead team briefs to ensure the team has the knowledge and motivation to achieve targets.
• Ensure effective staff planning for optimal staffing.
• Set team objectives to ensure collaborative goal achievement.
• Attract, recruit, and retain high-caliber team members.
• Engage with succession planning to grow internal talent.
• Seek local opportunities that could benefit the shop, such as local events.
• Provide regular praise and feedback to the team.
• Lead annual and interim reviews for the team, monitoring objectives throughout the year.
• Lead efficient and accurate delivery and replenishment processes.
• Organize stocktake and ensure accurate reconciliation.
• Effectively manage ship-from-store and Click and Collect processes.
• Serve as a point of contact for internal and external stakeholders.
• Lead Health and Safety processes within the shop and ensure team compliance.
• Develop professional relationships with other teams and business areas.
• Live company values and ensure they are active in the shop.
• Maintain awareness of the charity partner and support related events or promotions.
• Understand ethical sourcing and environmental impact to explain these to customers and the team.

Requirements

• Passionate about Retail and Fashion.
• Experience driving the commercial success of a shop.
• Experience leading a team.
• Ability to inspire others with passion and expertise.
• Ability to be your true self and bring out the best in others.

Skills

• Retail Management
• Team Leadership
• Customer Experience Management
• Visual Merchandising
• Commercial Acumen
• Stock Management
• Recruitment
• Performance Management
• Health and Safety Compliance

Location

• UK

Work Type

• Contract
• Full-time

Experience Level

• Managerial

Benefits

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 extra (paid!) days off per year to volunteer
• 50% discount
• Uniform
• BUPA Medical and Dental Insurance
• Healthcare cash plan
• Life Assurance
• Interest-free season ticket loan
• Pension Contribution

About the Company

• White Stuff was established in 1985 and has shops and concessions in the UK and internationally.
• The company sells women’s and men’s clothing, accessories, and homeware.
• Original prints are designed in-house, featuring intricate details and considered design touches.
• The company culture is sociable, talented, and likeminded, encouraging entrepreneurial ideas and accountability.

Equal Opportunity

• All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.