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About the Role

We are seeking a Tour Production Specialist for the South Pacific region to support production for EF World Journeys and EF Educational Tours. This role is responsible for the operational accuracy, supplier management, and maintenance of land tour components, ensuring tours are accurate and seamless.

Responsibilities

• Source, onboard, and build lasting relationships with suppliers across the region
• Collaborate with the wider team on tour routing and logistics
• Manage vendor communication and track booking and service status
• Manage the shared product inbox for confirmations, questions, issues, invoices, and complaints
• Confirm tour components with vendors and record confirmations in operations systems
• Reconfirm reservations with suppliers and ensure all services are in place ahead of departure
• Manage budgets across both products, monitoring spend and keeping cost variances in check
• Lead pre-tour calls across all tours and products
• Lead responses to disruptions by finding alternatives, coordinating with stakeholders, and keeping tours on track
• Act as the first point of escalation for quality issues, complex itinerary questions, and on-tour emergencies
• Contribute to ongoing tour design and product improvements
• Travel to tour locations to meet suppliers and conduct safety checks

Requirements

• 1-3 years of experience in tour operations, production, or a similar travel/operations role
• Strong supplier management and negotiation skills
• Experience managing budgets and monitoring cost performance
• Ability to manage complex, multi-supplier itineraries calmly and accurately under pressure
• Strong communication skills and confidence leading pre-tour calls and managing supplier relationships
• High attention to detail and a methodical approach to systems and data
• Experience handling on-tour emergencies and operational disruptions
• Self-directed, organised, and comfortable managing a broad workload across multiple products
• Adaptable in a fast-changing travel environment and aware of global events that may affect operations
• Australian or international driver’s license preferred

Skills

• Supplier management
• Negotiation
• Budget management
• Itinerary management
• Communication
• Attention to detail
• Systems management
• Data management
• Problem-solving

Location

• Sydney

Work Type

• Full-time

Experience Level

• 1-3 years

Benefits

• Travel opportunities
• Eligibility to join one tour each year

About the Company

• EF believes travel changes people and has been designing educational tours for over 55 years.
• The Sydney team manages complex, high-quality tours across Australia, New Zealand, and the wider Pacific.
• EF is a global association of education companies founded in 1965 in Sweden with a mission to open the world through education.
• EF creates immersive experiences through language, cultural exchange, academic studies, and educational travel.
• EF has offices and schools in great cities worldwide, with over 50,000 employees.
• EF has been recognized on Forbes World’s Best Employers and Top Companies for Women lists, Fast Company’s Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.